Avalon Impression Review

Nice view of other ship ..sails at night......OR NOT with low water levels WBA

Review for Europe River Cruise on Avalon Impression
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TLALMT
First Time Cruiser • Age 70s

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Sail Date: Sep 2018
Cabin: Panorama Suite with French Balcony

I liked the idea of NOT having to move my stuff...bus tours are not my idea of relaxing...

Ship and staff were fabulous. Food plentiful, variety and quality. Wine was lovely....room was nice size, shower/bathroom quite lovely ....loved the panoramic windows, but views were of the boat docked next to us, or the wall. Only once did I have a day time sail to Passau Germany which was lovely....otherwise panoramic windows were of no use...bugs get in if you leave an inside light on...and diesel smells...

Once we got to Passau Germany, we were told the ship could not go any further because of LOW water levels...6 nights of 15 day tour, we were to be bussed for the rest of the tour...Was offered to leave tour, but couldn't get help to make arrangements..Called Avalonwaterways, and the airlines...not able to get any help....I was also getting sick and having trouble just trying to get well....The bus went to the cities we would have seen by day excursions...that was lovely...only two times able to stay where I could rest if I didn't want to go...out of the 7 days of bus tour....Our Tour Director Monica did a smashing job dealing with all of us and the arrangements....Just DID NOT WANT a bus tour, not what I signed up for...very DISAPPOINTED....Customer service after you buy the tour was not there to help if you needed to make other arrangements to cut short your tour because of Mother Nature...Avalonwaterways needs more customer service department to help when these disasters happen....not be put on hold for 15 minutes before anyone can help also the time difference...a 24 hour help line would be wonderful. Tour director should not have to deal with all of this....Namaste'

Cabin Review

Panorama Suite with French Balcony

Cabin B

lovely room size, just not able to utilize the Panoramic windows...bugs if you open the window at night, or diesel smells....plus sails at nite. Docked next to wall or other ships so no view....

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