Viking Var Review

4.0 / 5.0
212 reviews

Worst cruise experience- Viking

Review for Europe River Cruise on Viking Var
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llsullivan09
2-5 Cruises • Age 50s

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Sail Date: Oct 2018
Cabin: Veranda Suite

Our Viking river cruise was a disappointing experience; marred by poor customer service and misleading information. While I appreciate there is a drought and hence impact to the cruise that is out of Viking’s control, how the situation was handled by Viking —delays in shuttling between destinations, multiple accommodation changes, excursions cancelled and lack of transparency/misleading communications by Viking before/during the trip— is unacceptable.

This is my fifth cruise; first cruise on Viking. The cruise was an all around disappointing experience and not what I would expect from a luxury cruise line.

Given the inability to cruise due to water levels on the Danube, Viking should have informed guests prior to the trip —AND provided an honest representation during the trip (this is the 4th month of fraught conditions). Instead, Viking withheld information until the night before (daily update meetings before dinner to inform guests of next day changes to schedule) and in certain cases were dishonest in communications.

Response from VikingS, Community Team

Thank you, llsullivan09, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes...

Cabin Review

Veranda Suite

Cabin AA

Paid for upgraded room with balcony and largely went unusued due boats stacked at port. It should also be noted that we booked Viking Var and while there were 3 ship changes, none were Viking Var.

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