My wife and I have been HAL mariners for 9 years, taking an average of two cruises per year. For the last 3 years we have noticed a steep decline in overall service and are seriously considering cutting all ties with HAL.

Our last cruise to Hawaii on the Eurodam, was a final confirmation of declining service. The entertainment such as the country kitchen, had only a half dozen new shows for a sixteen day cruise and most of those days were at sea. This means repeating the same shows multiple times.

The food in the Lido was boring and repetitive with few quality dishes being served, while the stations serving pasta and breakfast specialties were manned by improperly trained staff and resulted in long lines and waiting times. Read more