The Noordam is badly needing refurbished in certain areas. Rust on balconies, grubby corridors. It looks a bit tired and dated. The sitting area immediately outside the Lincoln centre really needs attention. The windows are a mess with all the botched efforts to patch up seals. The crew is fantastic. Nothing is too much trouble. Certain things niggled with regard to food. They twice ran out of cornflakes and once out of Special K.. There was melon until it was coming out of your ears. I thought that we would have had pineapple or kiwi or mango but that was very seldom. Often the food could have been warmer. The Lido is just a very big and noisy cafeteria but saying that there was plenty of choice. The service in the dining room was superb.Something which we found annoying was the never ending rubbish piped music everywhere on the ship, right from very early morning in the Lido. We were fed up with it. The artistes, musicians and singers in both the BB KINGS and LINCOLN CENTRE were absolutely superb. The BBC earth shown in Vista lounge and accompanied by the ships musicians was fantastic. The rest of the entertainment ranged from very good to average. The cruise director Jai is a real jewel for Holland America. In my opinion he could not be bettered. The EXC excursions were very expensive and many just not worth the money. You can do it much cheaper with the tours at the quayside but bear in mind EXC tours do guarantee to get you back and the ship will wait. I understand that the ship is to be refurbished in October 2019. We enjoyed our cruise and would sail with Holland America again.