We chose the Oceania Sirena because of word of mouth how terrific the line is and this itinerary for Cuba. I need a handicap cabin, since I have walking issues and sometimes use a wheelchair. I was booked in a handicap cabin originally. My agent was then called a month later to say the cabin would be under some kind of construction and no more where available. They then said they would upgrade me to another cabin that would be more then sufficient for my needs. I myself called the cruise line and was told by more then one res. Agent that the cabin was exactly the same, just a little smaller and I would have no issues. Once on the ship I was appalled to find they had passengers in the original cabin I had booked and the bathroom in the cabin they now assigned me had a step up, and having leg issues that made the trip more difficult for me.

Because of the cabin size my wheelchair had be folded up and stuck in a corner so we could walk around in the cabin without hitting into it. Very inconvient..

We were 3 couples on the cruise together, who all booked at the same time . We all had issues in the main dining room. The food service was slow in coming and the a/c couldn’t be regulated well. One night we were so cold that they actually brought us blankets to put over ourselves . We were very disappointed that the next evening when we arrived for dinner, they wanted to put us back in the same spot . The staff never even asked us if we preffered another area, etc. Read more