This is our 10th cruise with ncl and we all noticed a change for the worse with regard to customer service, dining, activities and general ship maintenance. From embarkation, which was disorganized and had 2000 people standing room only without water or chairs for two plus hours, to disembarkation, also unorganized, we found the cruise lacking from previous times. We were a party of 5 and all felt a lack of concern from the entire crew, who frequently complained about their job. It seems we waited in lines for 30 minutes for anything we needed from guest services to shore excursions and even dining (felt like we wasted a lot of our vacation time waiting). And when we did get to our turn they seemed rushed and unable to accommodate our needs. Also, seems that their budget is really cut for customer service, food quality, and activities and entertainment. Feel like it is time to try royal Caribbean or princess next time. Enrichment activities were origami, and watching officers compete in towel folding? Again, no budget for something really interesting. Casino just okay, again budget conscious and hit and miss with service. Also, I think this lower quality of service put other cruisers in a bad mood, people seemed a little rude to each other. Our room steward changed the towels and made our bed but otherwise not very friendly. Ports of call okay, some so impoverished and just constant solicitation. Enjoyed Cartagena and costa maya and Panama Canal even though we didn’t get off ship in colon (only 3 hours there and Didn’t seem like somewhere to go out at night)