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Ruby Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,804 Reviews

Nice trip overall, though food a disappointment

Ruby Princess Cruise Review by Christo1

0 people found this helpful
Trip Details
  • Sail Date: Oct 2018
  • Destination: the Mexican Riviera

This was our first cruise out of the west coast and we were impressed with embarkation. From the time we arrived at San Pedro, we were on the ship in only a few minutes.

The public areas of the ship were in good condition, as the ship has very recently come out of dry dock. Everything looked great. We did notice that the clock at the aft pool was out of service during the entire voyage - a minor annoyance.

Once we were permitted to go to our cabin, we found the temperature a bit warm. The climate control had no impact, so we simply closed the drapes and waited for the evening. Once the sun set, we were able to open the drapes and the slider, and allow the ocean breezes to cool the cabin and lull us to sleep. The larger television mounted on the wall was great. It freed up a lot of room. We also liked the motion-sensitive nightlight on one on the nightstands. The fridge in our room was caked with ice and badly needed to be defrosted.

Food on the ship was mostly disappointing. The first morning, we were searching high and low for the omelet station. We were finally directed to where we could place an order only to find that our order would be taken and would be delivered to us in the dining room within five minutes. Sure. We gave our claim slip to a dining room attendant and he returned, literally, 25 minutes later with a cold, sorry excuse for an omelet. It was thin, like a crepe, and the chosen fillings were stuffed inside like an enchilada rather than cooked into the eggs like a proper omelet. The spinach was not fresh and appeared to be thawed, frozen spinach. Disgusting. That was the last morning we attempted to order fresh eggs. Extremely disappointed that Princess has decided to discourage guests from ordering "omelets" and freshly cooked eggs by serving the dreck they served.

In the restaurant for dinner, we were disappointed to see that the steak offering had been removed from the "classics" section of the menu and if one wanted a steak it was only available for a fee. On the evening that surf & turf was offered in the dining room, I was quite disappointed to see the steak served to me. While B's "filet mignon" was about an inch thick, mine was *literally* no more than 1/4 inch thick, though it was cooked to the requested medium temperature. I could not believe the kitchen had the nerve to serve that cut of meat as a "filet mignon."

Service throughout the cruise was hit or miss. Efren in the dining room was great and we really enjoyed his thoughtful service. The grill attendants at the Salty Dog Grill on the pool deck were slow and inattentive. The dining room attendants at the buffet became noticeably less attentive as the week wore on. By the final morning, it was like they weren't even trying to be cordial. They also had "run out" of cranberry juice by the final morning. Our cabin attendant, Julio, was great - very friendly and eager to assist.

What happened to the late night food offerings/buffets on board? Buffets closed promptly following dinner service and it appeared that the very limited menu at the International Cafe was the only thing available until morning.

Overall, the cruise left a bit of a bad taste in my mouth regarding Princess. We have cruises currently booked on other lines and hope they will not be following in the Princess manner of a noticeable decrease in food quality.

Christo1's Full Rating Summary
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