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We liked the 8 night cruise instead of 7. The embarkation was probably the best we have experienced in many, many cruises. There were 300 Diamond Members and 200 Diamond Plus Members - all stuffed into the lounge and spilling out into the Viking Crown Lounge. Luggage was delivered in ample time to unpack before muster. We are Diamond Plus with over 300 nights on Royal. However, We did not have robes - did not have shampoo - did not have lotion - did not have our free bottle of wine - when we entered the cabin. As it was a busy day, we were ok with it being delivered the next day. Surprise - not delivered on day 2 either!. When I asked the cabin steward about it - he said that we had to REQUEST those things or we wouldn't get them. I said OK - I request them. Everything but the wine was delivered that night. I called the Loyalty rep and had to leave a message. Day 3 was my birthday. Since it was formal night and the meal was steak - we planned to drink the red wine from Crown and Anchor.... You guessed it - NO WINE. No wine on Day 4. Finally after repeated trips to the loyalty desk - wine was delivered - only it was PINK WINE - not red. Another trip to the loyalty desk and a trade was made. The loyalty rep apologized profusely and said that we would be his guest to dinner at the Chops Grill to make up for the glitch. We were happy. Reservations were at 6:00. We checked in at 5:55 and were seated. We waited - waited - waited. It was 6:20 and we were still sitting... No message from the loyalty rep. We asked the waiter to please try to contact him to see if he was coming. We were informed that he would TRY to be there by 6:40 and we should go ahead and order. About 6:45 he showed up and scarfed up food while on his cellphone. He accepted 6 calls from various people during dinner. Needless to say - we couldn't wait to get out of there. We even skipped dessert. The ports were places we had been before, so we just did an overview tour. On San Juan, we did want to see the city but did not want to shop, so we signed up for the "Old and New San Juan" tour. We did it online and chose that tour because it did not include shopping. The driver went straight to the downtown area and kicked everybody off the bus for one hour to "shop". We objected and others objected as well, but he said he had to move the bus and we needed to leave. We wasted a whole hour of a 2 1/2 hour tour just sitting. When we complained - we were referred to "Freddie", Asst Mgr of the Tours and he told us that RCI Tours were not in charge of the tours and there was nothing he could do. Is there noone following up on these tours???? That's scary. The rest of the cruise was fun. The dining staff were excellent. Food was tasty and varied. We really liked the Diamond Breakfast areafor a quiet fresh breakfast. It is a nice perk. Disembarkation went about as smoothly as we have seen. All in all - We do enjoy cruising and we normally are treated very well on Royal. I think this was just a fluke. I sure hope so - because we are going again with Royal in February. If this repeats - we may have to re-think things......

Good food - meh entertainment - service varied - Crown & Anchor FAIL

Adventure of the Seas Cruise Review by TXranchgal

1 person found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Eastern Caribbean
  • Cabin Type: Spacious Ocean View Balcony
We liked the 8 night cruise instead of 7. The embarkation was probably the best we have experienced in many, many cruises. There were 300 Diamond Members and 200 Diamond Plus Members - all stuffed into the lounge and spilling out into the Viking Crown Lounge.

Luggage was delivered in ample time to unpack before muster.

We are Diamond Plus with over 300 nights on Royal. However, We did not have robes - did not have shampoo - did not have lotion - did not have our free bottle of wine - when we entered the cabin. As it was a busy day, we were ok with it being delivered the next day. Surprise - not delivered on day 2 either!. When I asked the cabin steward about it - he said that we had to REQUEST those things or we wouldn't get them. I said OK - I request them. Everything but the wine was delivered that night. I called the Loyalty rep and had to leave a message.

Day 3 was my birthday. Since it was formal night and the meal was steak - we planned to drink the red wine from Crown and Anchor.... You guessed it - NO WINE. No wine on Day 4. Finally after repeated trips to the loyalty desk - wine was delivered - only it was PINK WINE - not red. Another trip to the loyalty desk and a trade was made. The loyalty rep apologized profusely and said that we would be his guest to dinner at the Chops Grill to make up for the glitch. We were happy. Reservations were at 6:00. We checked in at 5:55 and were seated. We waited - waited - waited. It was 6:20 and we were still sitting... No message from the loyalty rep. We asked the waiter to please try to contact him to see if he was coming. We were informed that he would TRY to be there by 6:40 and we should go ahead and order.

About 6:45 he showed up and scarfed up food while on his cellphone. He accepted 6 calls from various people during dinner. Needless to say - we couldn't wait to get out of there. We even skipped dessert.

The ports were places we had been before, so we just did an overview tour. On San Juan, we did want to see the city but did not want to shop, so we signed up for the "Old and New San Juan" tour. We did it online and chose that tour because it did not include shopping. The driver went straight to the downtown area and kicked everybody off the bus for one hour to "shop". We objected and others objected as well, but he said he had to move the bus and we needed to leave. We wasted a whole hour of a 2 1/2 hour tour just sitting. When we complained - we were referred to "Freddie", Asst Mgr of the Tours and he told us that RCI Tours were not in charge of the tours and there was nothing he could do. Is there noone following up on these tours???? That's scary.

The rest of the cruise was fun. The dining staff were excellent. Food was tasty and varied. We really liked the Diamond Breakfast areafor a quiet fresh breakfast. It is a nice perk.

Disembarkation went about as smoothly as we have seen. All in all - We do enjoy cruising and we normally are treated very well on Royal. I think this was just a fluke. I sure hope so - because we are going again with Royal in February. If this repeats - we may have to re-think things......
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Cabin Review

Spacious Ocean View Balcony
Cabin 4B 9646
Great steward - Very Clean
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins