It has been a month since we returned from our November 2018 visit to Prague and Danube River Cruise. We experienced the same low water levels that so many have commented on, this was out of Vikings control and we can hardly blame them for it. During our week on the cruise we transferred to three different ships, spend a lot of hours on buses and got to see some interesting truck stops on the way. While not what we were hoping for - still an experience and not Vikings fault. We also consistently encountered friendly staff at the pre-cruise hotel and on board the three ships we used for this journey. We did (and do) have an issue however with how Viking communicates and handles Customer Service issues such as lost bags.

First off - if you only speak English don't worry, at every city we visited we were very comfortable finding our way and TONS of folks (especially younger folks) speak English. I was a little worried and shouldn't have been.

We visited Prague on a Viking pre-cruise extension, staying at a hotel for a few days prior to the bus ride to the ship. Following instructions from Viking staff, we left our luggage by the bus and then boarded the bus for our trip – we didn't see the bag again until Christmas Eve (an unexpected but pleasant surprise). Viking eventually found the bag and sent it to us - it had been left on the bus. This stuff happens, but they could have communicated status and acknowledgement to us more. We had no idea what was happening and had basically written it off (had over $700 worth of stuff inside). Read more