First of all, I must say that the service on board of MSC Divina is amazing! The staff are so helpful, nice and working hard - in that regard, our vacation was amazing.
However, there was also something that might be very frustrating for some people like us. As part of a promotion, our cruise included unlimited drinks package called Drinks on Us. That was one of the reasons why we decided to purchase vacation with MSC because we thought we got a great deal.
We boarded, got our first drink and realized that we were charged 15% service fee on the drink price that we had to pay. We automatically thought it was tip for servers so we let it be for 2 or 3 days. Later, we asked servers whether the 15% went to them and their answer was NO. That was the moment when we got really mad and wanted to know who does the money go to. My boyfriend went to reception and asked what the 15% charge was. The answer of the lady at the counter was that is was a tip for servers - my bf answered it was not because we asked them. Then she said it was a tax - my bf said who does the tax go to when we are in international waters. Then the lady had nothing to say and her final answer was: "if you don't want to pay the 15% just don't get drinks." WHAT THE HECK.