Nieuw Statendam Review

4.5 / 5.0
270 reviews

Great Trip, but just a few kinks!

Review for the Western Caribbean Cruise on Nieuw Statendam
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jwsfun
10+ Cruises • Age 60s

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Additional details

Sail Date: Dec 2018
Cabin: Verandah Stateroom

The Good-The Ship is stunningly beautiful, the artwork, the cabins, the WALK IN SHOWER in every cabin! It's a stunner. The Crew is lovely but you could see cracks in their patience (see more in "The Bad"). Sadly our cabin is one I would not suggest as there is something in the Wall behind the bed making super loud noises ..so much so that we were moved to a "Sleeping Cabin" ( Kudos to Guest Services). The cabins are gorgeous and loving all the storage. (Don't miss the Drawers under the foot of the bed).

The main dining room served the best Cruise Ship food I've ever had and in fact it was so good that the alternative restaurants which you pay for was a harder sell. Don't shy away from the main dining room as it really is spectacular. Like Sushi? for Sure the sushi bar is a hit- It was packed most nights and at about $5.50 a roll for huge 8 piece roll it's a solid winner.

The not so Good- Service, Holland is using IPads for waiters of every type and the Drink servers are having a real hard time. So much so that they resorted to paper several times during the cruise and it was super hard to get drink service outside as it often took two or three minutes for the ipads to "update". Hey HAL, drop this system ASAP! Servers were super frustrated and the HAL "enthusiasm" that you normally see form the staff, seemed to be sucked out of these guys/gals. They seemed just exhausted. Also, be sure to buy the drink Package in advance as a standard cocktail hovered in the $10 Per drink Area- 5 drinks a day and you were well over the package cost. Wines were outrageously expensive. Woodbridge Cab for over $40 a bottle- What? As for Rolling Stone, it was hardly ever busy and the band was slightly better than a garage band. My guess is HAL will have this removed sooner than the first drydock. For New Years Eve they just sort of missed out (Where was the Cruise Director?) The Lido deck party they actually missed the countdown and midnight just sort of happened. In general the programming on board was the type you'd see on a typical 10 night Europe Cruise. In the Caribbean, people want to have a little fun and kick up their heels a bit- this was not the case and I felt that the Cruise Director could have done a much better job with on board programming. Also, what happened to the big BBC Earth promise-We saw a stunning show on the Koningsdam showing BBC Earth accompanied by a orchestra- Nada here. Seems like HAL has really cut back on the big shows. They have this STUNNING showroom and super thin productions. The cast is talented but very small and I was a bit disappointed. I realize it's only the 4th sailing of the vessel but I also sailed on the 4th sailing of the Koningsdam and it was a night and day experience. I wanted it to be great. It just wasn't. Dare I say I was a bit bored!

Cabin Review

Verandah Stateroom

Cabin V

The cabin should be taken out of service. We actually were provided a second cabin for sleeping as this cabin had some issue with something behind the headboard that banged whenever the ship was in motion ( Every night) As we started to tell the steward about it, he already knew what we were going to say. Why isn't this cabin removed from sale?

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