Viking Sea Review

CRUISE FROM HELL, don't use this cruise line they just sell you empty promises.

Review for the Caribbean Cruise on Viking Sea
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annmor
10+ Cruises • Age 80s

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Sail Date: Dec 2018

Heard they were a top cruise line in Travel magazines. They had to have had to pay for someone to say that, it just isn't so. I called Viking inquiring about the cruise. My first and most important question was " does this penthouse in fact have a KING size bed and NOT a super queen. I was assured by the Viking rep that IT WAS A KING! Due to health I was on a low to no sodium diet. When I was laid up in bed for 2 1/2 weeks I asked if I could get my food from the dining room because room service has just regular food nothing I could choose from that was low sodium. They called back and said NO just what was listed on the room service menu. The rest of customer service was about the same through the whole cruise. So much for their motto "you're important to us". Once they have your money they seem to forget that motto. That is why we will continue to use the other ships we have been on such as Crystal, Oceania, Regent, Holland America, all of which far outshine Viking. Magazines may rate it #1 I would rate it a zero. You certainly DO NOT GET WHAT YOU PAID FOR, NOT EVEN CLOSE. I could go on there is so much more to tell but instead I will say this. If you want a wonderful cruise with people who are trained to be kind, courteous and helpful and deliver what they promise then DO NOT CHOOSE VIKING.

Response from VikingS, Community Team

We appreciate your candid comments, annmor, and are sorry to hear that your experience left you feeling disappointed. Let us offer our assurances that we do sincerely value each and every one...

Cabin Review

Cabin jr. Penthouse

This was our first and last time on a Viking cruise. They say King size bed in the penthouses but they are Queen (66") Their customer service is terrible saying we'll check and get back to you, they NEVER DO. We have cruised many times over 40 years and this is my first complaint EVER. They say their customer oriented, not so, they are only looking out for Viking. Try to speak to a supervisor, "he'll get back to you" and on and on and on.

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