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Crystal Mozart Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
40 Reviews

Avoid Crystal Cruise Line

Crystal Mozart Cruise Review by namlyndah

6 people found this helpful
Trip Details
  • Sail Date: Aug 2018
  • Destination: Europe
  • Cabin Type: Suite

First on Crystal River cruise and will be last. Have had great experiences on their ocean voyages; but the river line is a separate division and vastly inferior in most areas.

Company was not forthcoming in notifiying us of the low water level until 2 days before we were scheduled to leave. Itineray changed to all but a couple of ports in the Netherlands. The highlights of the trip were to be the areas where the ship didn't travel. To make matters worse, tour director was disorganized, ship Captain did not speak English, ship docked so far from destination ports it was ridiculous. Other ships were providing buses to take passengers to destination. Not our ship. The few tours offered were primarily ones of walking around the town plazas, etc. And the majority of passengers were over 65! I understand the couple of buses they had were shuttled back and forth between the Danube groups and the Rhine. They seemed to always be with the Danube folks. We were not offered bus/hotel choices to make up for all the ports we did not see. That is standard with other river cruise lines.

Passenger complaints to the officers and tour director fell on deaf ears and it was clear the disorganization and confusion came down from the top.

The service staff tried their best; but they were understaffed. The spa was good but very limited; the food good except there was a problem keeping the buffet dishes hot. The rooms were way too small for the large beds. We booked 2 rooms for a family of 4 at last minute and top dollar and I never felt like we had spent so much money on something so disappointing.

Our trip was in August and now in January we are still waiting for any compensation from Crystal. We all had out of pocket expenses because we had to change return flights from Basel Switzerland (which we never got to see) to Frankfurt. Additional transportation, hotel etc. all added up to more than they promised to reimburse. And there was no compensation even promised for the missed excursions and ports.

My advice is to avoid this line at all costs. We are seasoned cruisers on several small luxury lines and have never had an experience like this! How could such an esteemed company as Crystal allow this group to be a part of their company???

We want to go back to take a Rhine cruise; but it sure won't be with Crystal.

namlyndah's Full Rating Summary
Onboard Experience
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Cabin Review

Cabin S2 forgot

Both cabins well appointed. Tasteful and beautiful decor. Rooms way too small for the beds and furniture. Claustrophobic feeling. Other passengers we spoke to agreed.

Port & Shore Excursion Reviews

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