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Crystal Mozart Review

5.0 / 5.0
Editor Rating
40 reviews
2 Awards

Avoid Crystal Cruise Line

Review for Crystal Mozart to Europe
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namlyndah
6-10 Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Aug 2018
Cabin: Suite

First on Crystal River cruise and will be last. Have had great experiences on their ocean voyages; but the river line is a separate division and vastly inferior in most areas.

Company was not forthcoming in notifiying us of the low water level until 2 days before we were scheduled to leave. Itineray changed to all but a couple of ports in the Netherlands. The highlights of the trip were to be the areas where the ship didn't travel. To make matters worse, tour director was disorganized, ship Captain did not speak English, ship docked so far from destination ports it was ridiculous. Other ships were providing buses to take passengers to destination. Not our ship. The few tours offered were primarily ones of walking around the town plazas, etc. And the majority of passengers were over 65! I understand the couple of buses they had were shuttled back and forth between the Danube groups and the Rhine. They seemed to always be with the Danube folks. We were not offered bus/hotel choices to make up for all the ports we did not see. That is standard with other river cruise lines.

Passenger complaints to the officers and tour director fell on deaf ears and it was clear the disorganization and confusion came down from the top.

Cabin Review

Suite

Cabin S2

Both cabins well appointed. Tasteful and beautiful decor. Rooms way too small for the beds and furniture. Claustrophobic feeling. Other passengers we spoke to agreed.

7 Helpful Votes

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