Insignia Review

4.5 / 5.0
231 reviews

A bit surprised...

Review for Cuba Cruise on Insignia
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holomuku
10+ Cruises • Age 70s

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Sail Date: Dec 2018
Cabin: Concierge Level Veranda Stateroom

We are experienced cruisers on both large (Celebrity, RCCL, NCL, Princess, Costa) and small (Azamara, Windstar) ships. I think our expectations were in line with the size of the ship, and of course I did quite a bit of research before leaving. We knew the bathroom was going to be small- but sheesh! The shower is REALLY small. I'm a small person and it still seemed tiny- I don't know how some people even manage to fit! The cabin itself seemed smaller than what I thought was the same cabin on the Azamara Quest. (6090, Aft) The cabin seeming small was not a big deal but what we were really disappointed in was the food and some of the policies.

We had a concierge class cabin so had four nights in the specialty restaurants. I was looking forward to some nice prime rib at the Polo Grill. I ordered an "end cut" and wow-- what I got was a very under cooked (almost raw...) piece of end cut. It would have been better if they just said "sorry, we don't have any available." They took it back and "grilled" it which is not prime rib. They offered to switch it for something else but at that point I just ate the baked potato and called it a night. We thought the food was better at Toscana. I guess I heard to much about how good the food is and my expectations might have been too high.

We found the service on the ship to be very good. The only other thing we were disappointed in was their so-called included laundry service for concierge class. You have to allow three days turn around time which on a 10 night trip seems a bit excessive. They do say the included laundry is only "fluff and fold" and boy was that correct! I used the included pressing of four items which resolved some of the fluff and fold problem but not all of it. When we booked our trip the only thing available was concierge class-- not sure it was worth the extra cost on the smaller ships but we were okay with it as we wanted this timing and itinerary. From what I have read most seem to enjoy the concierge lounge on the larger ships.

Cabin Review

Concierge Level Veranda Stateroom

Cabin A1

Adequate storage, very small shower.

19 Helpful Votes
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