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We booked the holiday and the advert made the cruise look very attractive. The scheduled Countries to be visited looked interesting and we were under the impression that the food on board would be good as the ship had supposedly won a dining award in 2017. About 2 weeks before we were due to start our holiday we received a letter from CMV informing us that the ship would no longer be stopping at the first port of call, Belize, as a charter flight they had booked for their direct guests from the UK would be arriving late. The ship was meant to depart at 5pm, it actually departed around 1.00am the following morning as the flight arrived around midnight. Our embarkation time was 3pm and we had to walk dragging our suitcases for about 250 metres from the taxi to the ship in Cozumel. The ship is tired looking with very little in the way of hosted activities during the daytime, Knit and Natter was about as good as it got! The cabin was small and although we paid extra for a sea view, I think only about 6 suites had balconies. Dining was awful! We were allocated a set table in the Kensington restaurant at 8:30 every evening. On the whole the food was nowhere near the standard one would expect on a cruise ship. All but 2 of the fish dishes were poorly cooked and tasteless. Most of the starters were poor quality, for example the Thai Seafood salad didn’t have a hint of Thai herbs & spices and consisted of chopped up white fish sticks with a couple of mussels in salad cream. The restaurant ceiling in the Waldorf was leaking water and the crew had stuck a cling-film type material on the ceiling to try and stop guests being showered. We had one good meal, surf & turf which we paid extra for. The so called Indian Fusion at extra cost was awful, butter chicken and some fairly uninspiring vegetable dishes and a stale rolled up popadom. The evening show was excellent, other than the comedian. The orchestra and show team were really good, as were the pianists and violinist in the bar. The duet in the Captains bar were flat so we avoided that bar after the first evening. Our cabin steward was excellent and would always take time to chat with us. The restaurant and bar staff, with a few exceptions did not seem a happy bunch. The waiter on our table was okay but the wine waiter was slow and forgot to bring drinks that someone on our table ordered. The day before we were due to dock in Nicaragua, it was announced that the ship would not be stopping there as the UK Foreign Office had advised there was a risk of street violence. It was not made clear how long this advice had been in force. We stopped at an alternative port in Costa Rica, which was mainly for container ships. Not attractive at all and apart from a few market stalls and a beach crowded with locals there was nothing to do unless one had booked a trip. The port in Colon, Columbia was in a slum area, which we travelled through on a trip to the Gatun Lakes. We travelled as a couple in our early 60’s and this was the worst holiday we have ever experienced anywhere in the world. We would certainly not book on a CMV ship again.

Cruise from Hell

Magellan Cruise Review by ChilledSun

2 people found this helpful
Trip Details
We booked the holiday and the advert made the cruise look very attractive. The scheduled Countries to be visited looked interesting and we were under the impression that the food on board would be good as the ship had supposedly won a dining award in 2017.

About 2 weeks before we were due to start our holiday we received a letter from CMV informing us that the ship would no longer be stopping at the first port of call, Belize, as a charter flight they had booked for their direct guests from the UK would be arriving late. The ship was meant to depart at 5pm, it actually departed around 1.00am the following morning as the flight arrived around midnight.

Our embarkation time was 3pm and we had to walk dragging our suitcases for about 250 metres from the taxi to the ship in Cozumel.

The ship is tired looking with very little in the way of hosted activities during the daytime, Knit and Natter was about as good as it got!

The cabin was small and although we paid extra for a sea view, I think only about 6 suites had balconies.

Dining was awful! We were allocated a set table in the Kensington restaurant at 8:30 every evening. On the whole the food was nowhere near the standard one would expect on a cruise ship. All but 2 of the fish dishes were poorly cooked and tasteless. Most of the starters were poor quality, for example the Thai Seafood salad didn’t have a hint of Thai herbs & spices and consisted of chopped up white fish sticks with a couple of mussels in salad cream. The restaurant ceiling in the Waldorf was leaking water and the crew had stuck a cling-film type material on the ceiling to try and stop guests being showered.

We had one good meal, surf & turf which we paid extra for. The so called Indian Fusion at extra cost was awful, butter chicken and some fairly uninspiring vegetable dishes and a stale rolled up popadom.

The evening show was excellent, other than the comedian. The orchestra and show team were really good, as were the pianists and violinist in the bar. The duet in the Captains bar were flat so we avoided that bar after the first evening.

Our cabin steward was excellent and would always take time to chat with us. The restaurant and bar staff, with a few exceptions did not seem a happy bunch. The waiter on our table was okay but the wine waiter was slow and forgot to bring drinks that someone on our table ordered.

The day before we were due to dock in Nicaragua, it was announced that the ship would not be stopping there as the UK Foreign Office had advised there was a risk of street violence. It was not made clear how long this advice had been in force. We stopped at an alternative port in Costa Rica, which was mainly for container ships. Not attractive at all and apart from a few market stalls and a beach crowded with locals there was nothing to do unless one had booked a trip.

The port in Colon, Columbia was in a slum area, which we travelled through on a trip to the Gatun Lakes.

We travelled as a couple in our early 60’s and this was the worst holiday we have ever experienced anywhere in the world.

We would certainly not book on a CMV ship again.
ChilledSun’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience

Cabin Review

Cabin
Small and dingy.