Oosterdam Review

4.0 / 5.0
1,087 reviews

Not the Best HAL Cruise We've Taken

Review for the Western Caribbean Cruise on Oosterdam
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Djptcp
10+ Cruises • Age 20s

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Sail Date: Feb 2019
Cabin: Neptune Deluxe Verandah Suite

This was our 48th cruise overall, 8th HAL cruise and 5th in a Neptune Suite. It was casino rate promotion and at the time of booking we were informed it had to be a Guarantee and we couldn't select our Neptune Suite as we have been able to do previously with the casino rate bookings. I balked because I have some mobility issues and never book Guarantee cabins. The agent said she would send a message to the Inventory Dept. to let them know I needed a Neptune Suite between the forward and aft elevators. I also contacted the Special Needs Dept. to ask them for assistance in the cabin assignment.

We found out our Neptune Suite assignment a week before the cruise and it was in the most horrible place possible for me - 4180 way aft. I called HAL and was given the fax number to the Inventory Dept. and told to explain my situation and ask for another Neptune assignment. No change in our assignment. This greatly impacted my cruise in a negative way due to my issues getting around the ship even with a rollator. Also, the Neptune Suite was much smaller than the "regular" ones and with so much furniture we were constantly bumping into the bed or chairs.

Entertainment was marginal and no more singer/dancer production shows. The magician was so-so. Did enjoy the Lincoln Center Stage musicians. The female Billboard singer was horrible and couldn't carry a tune and loud. The male was okay. Best entertainment was the America's Test Kitchen programs. The casino was tiny and crowded, but good to me as I brought home all the casino cash I brought with me.

Cabin Review

Neptune Deluxe Verandah Suite

Cabin SB

Small Neptune Suite at the absolute back of the ship with a wrap around balcony. Too much furniture and we kept knocking into either the bed or chairs. Liked the special vanity area and bathroom was a good size and clean.

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