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It was a good itinerary and list of ports for a quick cruise. Weather was great. It was convenient to get to and from the LA cruise port. The ship was well maintained and clean. The embarkation process was as good as it gets; no wait, no lines, and efficient. The meet and greet at the airport was handled well. Disembarkation was equally efficient. The food at the Horizon Court had great variety and quality. The horizon court was very clean. We love the ocean and the fresh air while getting to visit ports we want to visit. However, overall Princess Cruises has continued to decline. We have been on 20 cruises with Princess and have watched service and entertainment continue to decline over the years. Understanding that the cruise line is trying to hold fares down, Princess has clearly lowered their standards for service and entertainment to meet their cost goals. We have seen little declines in each cruise we take. We travel on other cruise lines, and cutting back is not unique to Princess, it is just we have been on Princess ships for more cruises and more often, so it is very noticeable With the invent of drink packages, bar service has declined to the extent you can't get the value out of the packages. You won't find enough waiters to get a drink and get the value out of the package. Plan on trying to find an open bar to do self service waiting. (The bar service in the open decks was practically non-existent.) It is really not worth taking buying a drink package. The entertainment has also declined over the years to a new low. The quality of the entertainment was poor compared to the past and the number of activities and shows on board has been significantly reduced The production shows have moved to bare bones props and themes. production shows are put on on a bare bones budget apparently. The number and variety of bands/musical groups has really been cut back. They have cut back on the number and variety of entertainers apparently to cut cost. The number of shows has been significantly cut back. Even with the reduced activities on board, the cruise staff came late and ended activities early. One activity they didn't bother showing up for and made no announcement that the activity was cancelled. Cruise staff really didn't seem enthusiastic about leading activities. The cruise director was telling old cruising jokes that have been circulated for 15 years; nothing original. The dining room experience has significantly changed. Anytime seating guests are brought in and seated in the middle of traditional seating in the same dining room right between traditional seating guests. It was disruptive to the waiters and to the traditional seating guests that were in the middle of their meal. The quality of the food in the dining room has declined to the point that the Horizon Court has better quality and better variety than the dining room. We have traditionally enjoyed the formality of the dining room and the quality of the service, but the standards have slipped for service and stated dress codes for the dining room are not enforced (any dress is acceptable even on formal night including shorts). The waiters in the dining room are stretched over many tables spreading them really thin.

Princess Cruises Continues to Slip

Ruby Princess Cruise Review by jdhowl01

2 people found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Mexican Riviera
  • Cabin Type: Balcony
It was a good itinerary and list of ports for a quick cruise. Weather was great. It was convenient to get to and from the LA cruise port. The ship was well maintained and clean. The embarkation process was as good as it gets; no wait, no lines, and efficient. The meet and greet at the airport was handled well. Disembarkation was equally efficient. The food at the Horizon Court had great variety and quality. The horizon court was very clean.

We love the ocean and the fresh air while getting to visit ports we want to visit. However, overall Princess Cruises has continued to decline. We have been on 20 cruises with Princess and have watched service and entertainment continue to decline over the years. Understanding that the cruise line is trying to hold fares down, Princess has clearly lowered their standards for service and entertainment to meet their cost goals. We have seen little declines in each cruise we take. We travel on other cruise lines, and cutting back is not unique to Princess, it is just we have been on Princess ships for more cruises and more often, so it is very noticeable

With the invent of drink packages, bar service has declined to the extent you can't get the value out of the packages. You won't find enough waiters to get a drink and get the value out of the package. Plan on trying to find an open bar to do self service waiting. (The bar service in the open decks was practically non-existent.) It is really not worth taking buying a drink package.

The entertainment has also declined over the years to a new low. The quality of the entertainment was poor compared to the past and the number of activities and shows on board has been significantly reduced The production shows have moved to bare bones props and themes. production shows are put on on a bare bones budget apparently. The number and variety of bands/musical groups has really been cut back. They have cut back on the number and variety of entertainers apparently to cut cost. The number of shows has been significantly cut back. Even with the reduced activities on board, the cruise staff came late and ended activities early. One activity they didn't bother showing up for and made no announcement that the activity was cancelled. Cruise staff really didn't seem enthusiastic about leading activities. The cruise director was telling old cruising jokes that have been circulated for 15 years; nothing original.

The dining room experience has significantly changed. Anytime seating guests are brought in and seated in the middle of traditional seating in the same dining room right between traditional seating guests. It was disruptive to the waiters and to the traditional seating guests that were in the middle of their meal. The quality of the food in the dining room has declined to the point that the Horizon Court has better quality and better variety than the dining room. We have traditionally enjoyed the formality of the dining room and the quality of the service, but the standards have slipped for service and stated dress codes for the dining room are not enforced (any dress is acceptable even on formal night including shorts). The waiters in the dining room are stretched over many tables spreading them really thin.
jdhowl01’s Full Rating Summary
Enrichment Activities
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Cabin Review

Balcony
Cabin BD
Stateroom was kept clean and we had good cabin service. Stateroom was in good condition and in a convenient location.
Aloha Deck Inside Cabins, Balcony Cabins, Suite Cabins