1. Home
  2. Cruise Reviews
  3. Pride of America
We chose this cruise because it is the only one that circles the Hawaiian Islands so you don’t have to spend the majority of your week’s vacation time at sea. Norwegian was also recommended by a couple of my friends who travel on the line yearly but only in the Caribbean area. When I told them we booked a mini-suite, they started telling me all about the Haven on the ships they had been on. I was told you get your own restaurant with dedicated staff. You get your own pools and hot tubs that only haven members can use so they aren’t crowded. Your even had your own bars. When we got to the ship, we were told that the ship was too small to have a Haven (by the Concierge that was giving us our introduction speech in the Haven waiting area). We didn’t have a designated dining room so as a replacement they were giving free breakfasts and free lunches to Haven customers at Cagney’s Steakhouse. (Remember that the ship was in port every day so the only days we got the free lunch was the first day while we waited for our rooms and the last day because we were leaving port early. The rest of the day we were out on excursions.) For dinner it was recommended that we PURCHASE specialty dining packages. Apparently, the specialty dining needed due to lack of an exclusive restaurant wasn’t included in our $5,599 PER PERSON guest fare. If we wanted drinks on deck after we got back to the ship each evening, we had to go to the overcrowded and understaffed bars with everyone else who didn’t pay for or expect the Haven amenities. We booked a room that said it had a whirlpool tub. When we got to the room it turned out the tub was the same size as a standard household shower tub. They added jets to both ends of the tub and added in arm rests inside the tub which made the tub even narrower than a regular tub. Definitely not worth the extra we paid expecting a decent whirlpool tub. The crew on the ship were very friendly and helpful. The bar crews did as well as anyone could hope with as woefully understaffed as they were when we were leaving port. The restaurant wait staff was very knowledgeable, skilled and courteous. The concierge and butler did a great job especially when dealing with all the headaches the last minute dining reservations created. The Big Island Spectacular and Botanical Garden tours were excellent. The other tours we had were okay mainly because the tour guides were very good. It’s a shame such a fine crew and nice vacation destination were so badly tainted by the scam that Norwegian is perpetrating by selling “Haven” fares on a decidecdly non-Haven ship. This is most definitely the last time we will ever go on Norwegian. As a final note, and one that cements in my mind that Norwegian knows how bad the “Haven” room fares actually are, we have yet to receive ANY communication from them after departing the ship over four full days ago. We never complained while on the ship so there would be no way they would know we would give a bad review unless everyone gives this cruise bad reviews. A cruise company that does not try to reach out to a first time customer who paid for high end rooms is trying to hide something.

Okay excursions, great crew, terrible ship

Pride of America Cruise Review by BMarcy

1 person found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Hawaii
  • Cabin Type: Deluxe Penthouse with Large Balcony
We chose this cruise because it is the only one that circles the Hawaiian Islands so you don’t have to spend the majority of your week’s vacation time at sea. Norwegian was also recommended by a couple of my friends who travel on the line yearly but only in the Caribbean area.

When I told them we booked a mini-suite, they started telling me all about the Haven on the ships they had been on. I was told you get your own restaurant with dedicated staff. You get your own pools and hot tubs that only haven members can use so they aren’t crowded. Your even had your own bars.

When we got to the ship, we were told that the ship was too small to have a Haven (by the Concierge that was giving us our introduction speech in the Haven waiting area). We didn’t have a designated dining room so as a replacement they were giving free breakfasts and free lunches to Haven customers at Cagney’s Steakhouse. (Remember that the ship was in port every day so the only days we got the free lunch was the first day while we waited for our rooms and the last day because we were leaving port early. The rest of the day we were out on excursions.) For dinner it was recommended that we PURCHASE specialty dining packages. Apparently, the specialty dining needed due to lack of an exclusive restaurant wasn’t included in our $5,599 PER PERSON guest fare. If we wanted drinks on deck after we got back to the ship each evening, we had to go to the overcrowded and understaffed bars with everyone else who didn’t pay for or expect the Haven amenities.

We booked a room that said it had a whirlpool tub. When we got to the room it turned out the tub was the same size as a standard household shower tub. They added jets to both ends of the tub and added in arm rests inside the tub which made the tub even narrower than a regular tub. Definitely not worth the extra we paid expecting a decent whirlpool tub.

The crew on the ship were very friendly and helpful. The bar crews did as well as anyone could hope with as woefully understaffed as they were when we were leaving port. The restaurant wait staff was very knowledgeable, skilled and courteous. The concierge and butler did a great job especially when dealing with all the headaches the last minute dining reservations created.

The Big Island Spectacular and Botanical Garden tours were excellent. The other tours we had were okay mainly because the tour guides were very good.

It’s a shame such a fine crew and nice vacation destination were so badly tainted by the scam that Norwegian is perpetrating by selling “Haven” fares on a decidecdly non-Haven ship. This is most definitely the last time we will ever go on Norwegian.

As a final note, and one that cements in my mind that Norwegian knows how bad the “Haven” room fares actually are, we have yet to receive ANY communication from them after departing the ship over four full days ago. We never complained while on the ship so there would be no way they would know we would give a bad review unless everyone gives this cruise bad reviews. A cruise company that does not try to reach out to a first time customer who paid for high end rooms is trying to hide something.
BMarcy’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience

Cabin Review

Deluxe Penthouse with Large Balcony
Cabin SD 13002
Not worth the price at all. The whirlpool tub is a scam sale point especially since there is no picture or description letting you know how little the tub actually is. It is also on the bad side of the ship. At every dock we were facing the port terminal so the views were terrible.
Deck 13 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Luau
    Excellent show put on by the natives. I usually am not a fan of shows like this but it was very well designed and moving. The transportation and waiting lines to and from the event were too long and they closed down the bars and restrooms while people still had to wait 30+ minutes before getting on the buses.
    View All 77 Luau Reviews