Overview:
Cancelled ALL final airport excursions
Had an issue receiving water each day
Loud and pushy passengers
Everyday passengers ON and OFF ship (Cattle run)
7th Floor walking deck (especially on sea days) was also a SMOKING deck?
No Washie-Washie Happy-Happy (80% of Ship was SICK)
Cabin phone stuck on German
Front Desk missed confirmed wake-up call on final morning of cruise
Elevator's slow, packed, and random if they stopped on your floor
Pool deck microphone was WAY TOO LOUD, and disturbed everyone when they played their games
Passengers waited up to 6 HOURS to EMBARK the ship at the start of the cruise
Took our passports at start of cruise
Docked farthest away...less expensive
Evening Ship entertainment was 50/50
Bugged by staff to buy "Drink Packages"
Medical Staff...FAIL
Constantly bugged by some of the Photographers
Breakfast - Juice ONLY AVAILABLE at breakfast...blocked-off lunch and supper
Brazil's computer screen map was white and blue...they chose WHITE for the WATER when they could have chose BLUE...just about sums-up their Company
Overall
Ship - Good
Crew - Great (especially the hands-on workers)
MSC Company - FAIL - Illogical standing orders, lack of support to staff, and the staff had to always compensate or take verbal arguments
Suggestions:
1. I am sure there are more fun games to be played...perhaps using the pool...and a better volume on the pool deck microphone while playing activities
2. MANDATORY - Washie-Washie Happy-Happy
3. Same language guest party at start of cruise - English, French, Portuguese, etc...get to know people who speak your language...the rest you will meet by smiles and hand signals throughout the cruise...lol