• Write a Review
  • Boards
  • Log In
Costa Deliziosa Cruise Review
3.0 / 5.0
Cruise Critic Editor Rating
177 Reviews

Poor dining room food and service

Costa Deliziosa Cruise Review by 123 Essex

0 people found this helpful
Trip Details
  • Sail Date: Feb 2019
  • Destination: the Western Caribbean
  • Cabin Type: Balcony Premium

We chose it because of the port of call and the price "seemed" right?

The service was poor and the customer service desk was not much better, staffed by people who had very little experience with travelers and were misleading and uninformed.

Promises made were not kept resulting in our wasted time. Time is money$$$ !

Little or no efforts were made to fix issues. We read about problems in Italy, political and organization wise and this ship encompasses all that is wrong with Italy in one spot!

Food in the restaurant was often cold and orders delivered to our table were mixed up.

Simple things like ice were not available.

The printed menu did not cover the actual dishes served so that a number of allergies were only discovered at the last minute.

There were no substitutions so you basically went without food if you could not eat the food the waiter brought you. You could always fall back on the buffet on the 9th deck and that was the only "safe" place to eat.

The wifi package did not work...but no refunds and the service desk did not understand how it worked.


123 Essex's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Balcony Premium
Cabin BP 8256

Good


Port & Shore Excursion Reviews


Previous ReviewNext Review
123 Essex
1 Reviews Written
0 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Costa Deliziosa Reviews





Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.
Cookie Consent