Pride of America Review

4.5 / 5.0
2,365 reviews

Great way to see Hawaii BUT awful customer service

Review for Hawaii Cruise on Pride of America
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cruisingsince2016
2-5 Cruises • Age 30s

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Cabin
Value for Money
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Additional details

Sail Date: Feb 2019
Cabin: Inside

I choose to sail on this cruise as I thought what better way to see Hawaii then being able to visit 4 of its beautiful islands within a week. I also loved that it offered two overnight stays to give you even more time in Kuai & Maui. It also seemed like a more affordable way to see Hawaii then travelling the islands on your own.

Embark was fast and easy although our itinerary had changed before we even got on board. This left us with all of our excursions cancelled and no clear answers as to when or what we could re-book. As soon as we got on the boat we went straight to the shore excursions desk where we were treated with complete disrespect and rudeness. They could care less to help us and just told us to come back later in the evening once they figured things out. Each day we were left with more uncertainty of where we were going due to the weather. Both of our days in Maui were cancelled minutes after we were about to walk off the gangway. How can you cancel our port of call on the hour that people are suppose to exit the boat and enjoy their day. I would be walking off the boat at 7 am as scheduled to enjoy the port and they would announce that the water is too rough and we are going to have a day at sea. If you get sea sick this is an awful way to spend your day. The shore excursions desk was an awful place to deal with and as our excursions got cancelled multiple times throughout the week we hated having to go back to speak to the staff. In all honesty we couldn't wait to get off the boat and enjoy the time we booked see Honolulu at the end of our cruise on our own.

Food in the dining room was average, they had some great options but most of the time the food was cold and wasn't very appetizing. The dining staff didn't say much either and weren't very friendly. Most of them didn't even tell us their name or of any specials for the night. Buffet was also average, typical food options. Sometimes the buffet was way too busy and it was hard to find somewhere to sit. Nothing is worst than having to carry your food half way across the boat to eat in your room.

Cabin Review

Inside

Cabin IX

Cabin was an average size but it did have a lot of places to store our clothes and belongings. I also loved that it had a vanity with plugs to do your hair & make up in the morning. Bed was also pretty comfortable but pillows could be firmer.

Port Reviews

Honolulu

Beautiful island, lot too do for everyone. Lovely beaches & luxury places to shop & dine !

Kona (Kailua Bay)

Kona has a beautiful small town that you can shop very close to the port. There are also a lot of places to eat or grab a drink. We spent our morning grabbing a Kona Ice coffee while souvenir shopping. We then hopped into an uber to Kona bay which was a great way to soak up the sun for the afternoon !

Kauai

Kauai has a lot of beach very close to the port that you can enjoy along with restaurants near by. Do a beach day and enjoy some lunch :)

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