I could go on and on about this trip and how Viking was misleading and didn’t come close to delivering what they originally promised. I am going to touch on a few of the lowlights. First with something positive, the crew was been put in a tough situation and tried to make the best of it; however, I can’t give the cruise director a pass. Having seen this happen over and over, he is a willing accomplice to this train wreck; feigning surprise at every new disaster along the way.

The first sign of the impending doom were the two emails I received within days of our departure stating the river was low and we might have to take a bus between ports. Once I received the letter, I immediately called Viking and asked for a refund. They assured me this was “very unusual and not to worry.” I encouraged them to do the right thing and give me a refund, but when push came to shove they said no cancellation or refund would be allowed and that this was “in my contract.”

So my family and I hoped for the best and got ready for the trip. We have been on many cruises with nearly every cruise line. I mean how bad could it be, right? I kept thinking Viking wouldn’t have all these people spend all that money only to be put us on buses; that could kill their reputation. Read more