Viking Sky Review

5.0 / 5.0
1,210 reviews

Exploring the World in DIS-COMFORT!!!

Review for the Mediterranean Cruise on Viking Sky
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sanderellm
2-5 Cruises • Age 40s

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Sail Date: Nov 2018

Viking Ocean Cruises is clearly still working out the kinks. We were on a Cruise through the Mediterranean for 9 days ending with an extension in Rome, Italy. As we arrived in Barcelona and saw the filthy and vulgar graffiti on the way to the ship, we were clearly unprepared for what was about to unfold over the next several days. To sum up the time on the ship it was overall mediocre at best often being reminded by staff that this is their final cruise which reflected in the efforts to be attentive to the guests. They all appeared very exhausted and short tempered when asked to do what we simply paid a generous amount for to relax and enjoy. The best way to describe the food is recycled and nothing to get overly excited about because of the redundancy and no creativity. Concierge was extremely inconsistent causing an abundance of confusion when trying to schedule and enjoy the expensive excursions paid for in advance. We were given mixed messages on several occasions causing us to never get off the ship to experience Barcelona because the buses had flat tires and were broken down. We found ourselves overwhelmed by fumes and awoken by grinding engines porting at 6am or screaming messages over the intercom awaking us at 7am. We also had the veranda cleaned which started at 7am, and my point here is that we could never sleep in or feel rested. As we moved in to other ports, we found ourselves sitting on buses that were 100 degrees and also full of fumes from sitting idle for hours. The excursion in Florence had to be the worst! As the guide rushed through the uneven streets at a very fast pace, we had an older woman do a face plant in front of us. Because she was rushing it took some time for her to realize several of us were left behind attending to the lady that fell. My husband and I witnessed her fall and decided to stay close to her until we re-boarded the buses. The lunch served on this excursion was horrible and there are no other words to describe it. As we wrapped up the cruise portion of our trip, we had high hopes that the extension in Rome was going to make up for all the unfortunate experiences so far, but boy were we wrong! The "five star" hotel was nothing short of an average Hilton or Marriott. To sum up Rome...it is NOT safe with street peddlers grabbing you and forcing their goods on you, or it is NOT safe due to the drug dealings we witnessed in front of us walking around the Spanish steps area, it is NOT safe because the volume of people versus the police is about 1ooo to 1. We will NEVER put ourselves in this position again! The absolute worst part of the trip was trying to get home. We were so thrilled to have made it to the airport and thought this nightmare was close to over when the flight was cancelled leaving us stranded. We stood for SEVEN hours to get rerouted with no water. Again, the coordination was left up to the incompetent Viking staff to reroute luggage and several individuals, it was awful. Long and short a day and 1/2 later we had to stay in a 1-star hotel which I might add may have been nicer than the $600 a night hotel in Rome. We incurred additional costs for food, etc. This trip was to be our 10-year anniversary and a Honeymoon we never had. We have tried over the past couple months to not remember it all as bad and have tried to laugh about a few of the instances, but unfortunately, this was a VERY costly mistake. After tying to explain our experience with Viking we were offered a pathetic $500 voucher. It is obvious that Viking does NOT care about customer retention and apparently has the financial backing to STEAL from people who trusted in their brand. What I have summarized here doesn’t mention everything but highlights hopefully enough for folks to be educated prior to spending tens of thousands of dollars on an empty promise of EXPLORING THE WORLD IN COMFORT…Don’t let them pull the wool over your eyes too!!!

Response from VikingS, Community Team

We regret to learn that your cruise did not meet expectation, sanderellm. While it sounds as though you’ve been in contact with us since your journey to discuss the full extent of your...

Cabin Review

Cabin Veranda Suite

We found ourselves overwhelmed by fumes and awoken by grinding engines porting at 6am or screaming messages over the intercom awaking us at 7am. We also had the veranda cleaned which started at 7am, and my point here is that we could never sleep in or feel rested

Port Reviews

Marseille

Explored, not much to see, quiche and bev was ok

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