My husband, myself and 16 of our friends were guests in the Galapagos on the Grace, starting on Feb 9. The Quasar team also handled our ground plans in Quito, and a trip to Mashpi before and after we left Galapagos.
What an amazing experience we have had.
The Quasar team created an experience that all 18 of us agree, is one of the most memorable, and impactful of our lives.
Planning the Trip
We spent approximately a year planning this trip. Most of us also had Quasar plan our visit to Quito and Mashpi as well. Diane was EXCEPTIONAL. She was helpful, inspiring, and detail oriented. There was not a detail missed in either the planning, nor the execution of the trip. I am impressed, because it is not easy ‘herding cats’, but Diane does it with flawless execution, and “grace”. Based on the planning process alone, our entire group was expecting this trip to be the best of their lives.
Our Quito Experience
We arrived in Quito to beautiful and memorable accommodations at the Hotel Carlota, and tours of the Old City that we all loved. Carlota was filled with character and hospitality. Every Quasar guide we had was fantastic.
Galapagos and the M/Y Grace team
We arrived in the Galapagos and the Grace via our two guides Roberto and Carolina. From the moment we met them at the airport, to the moment we left them at the airport for our flight back to the mainland, we felt the warm, caring nature of these two really special people. We created an intimate connection with them. They led our group throughout the week with confidence, excitement, knowledge, inspiration, conscientiousness, thoughtfulness and mindful of all the details. The two of them have high emotional IQ. They intuitively knew when to make a slight change to the plans, based on the feeling of our group. This made the week feel “personalized”, even though we know that you spend great effort in following the plan that has been created. These two individuals created tremendous value towards the overall experience.
Our daily snorkeling and land excursions were fantastic.
The Quasar team we had last week on the Grace were beyond our wildest dreams.
Our cruise director was fantastic. She made everything happen, again flawlessly. She was always so cheerful, warm, hospitable and helpful.
Housekeeping was exceptional. Public areas of the yacht and our cabins were always spotless. The housekeeper was like a fairy. Every time anyone would leave their rooms, she was in there cleaning it up a little. What she was doing was like magic. I stay in a lot of hotel rooms each year and never have I felt such joy and care in housekeeping.
The boat Captain leads quietly behind the scenes much of the time, but the Grace would not operate so beautifully and seemingly effortlessly without the strong leadership of the captain.
I almost forgot the amazing food and culinary team. Wow! We had three amazing meals a day. All dietary requirements and preferences for some of our group, were met at each meal with really special meals. Those individuals typically feel that their needs are an afterthought, but on this trip, they felt special at each meal. They even accommodated an unplanned Caftan and Critters dinner party, as more of an informal cocktail supper on the bar deck. They prepared an amazing sushi evening. All the food the entire week was spectacular. (and many of us are fussy foodies)
Many of our group travel a lot, and none of us has had an experience like your team created for us in such an “authentic” and caring way.
What this teams does each day is truly special. My company consults with restaurant companies, hospitality companies and retailers. I know how hard it is for any company to consistently deliver exceptional service, hospitality and memorable guest experiences. The Quasar team, and the special small yachts, in my opinion, are unmatched in what you deliver. You are truly ‘best-in-class’. I have not been on your larger boat, but I think you have some special magic in having these smaller, intimate luxury yachts.
I know our trip was somewhat unique since we basically chartered the Grace with our friends. However, this really amplifies the trip experience. It was pretty easy for us to fill the boat. I think there are a lot of people that dream of going to the Galapagos, but need a little inspiration to start. Our group appreciated being able to book with people they knew, and not have to think about anything, other than paying and packing.
We saw all the other boats in the Galapagos. None matched the Quasar yachts. I can't imagine having the experience we did on the larger boats of 50 - 150 people. 16-32 people is the ideal size. We are already planning our repeat trip in 2-3 years of the other Northern itinerary.