Coral Princess Review

4.0 / 5.0
1,032 reviews

Coral Princess unprepared for passengers following ten (10) day dry dock

Review for the Panama Canal & Central America Cruise on Coral Princess
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GFL
2-5 Cruises • Age 60s

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Additional details

Sail Date: Jan 2019
Cabin: Balcony

We chose this cruise because we had heard great things about the Princess Cruise Line and Princess' Panama Canal Cruise. This was our first time on Princess Cruise Line and we were shocked and dismayed at the Coral Princess’ condition when we embarked at Ft. Lauderdale.

Our stateroom had dirty windows leading to the balcony. The balcony had paint on the floor and chairs along with debris on the balcony floor. There was a drill bit under the vanity (this was dangerous with bare feet) and construction trash in one corner. The biggest problem was a half inch of water on the bathroom floor. We spoke to our Room Steward about the water and he immediately cleaned the water using towels and called technical services. About a half hour later, he told us the problem was fixed. We thanked him and considered the matter closed.

We went to dinner and the show and returned to the stateroom around 10:00PM and found there was not only water in the bath, but that it had now spread to the carpet and was heading for our unpacked luggage. We moved the luggage and contacted Customer Relations, which took a while since they were very busy. The Night Customer Relations Manager came to the room, had someone come to vacuum the water and arranged for a plumber to repair the toilet. After the plumber visited (now about 1:00AM) the Night Customer Relations Manager said a valve was broken and there were no replacement parts on board the ship. We were stunned at this news since there were over 1000 of these toilets on the ship and no replacement parts. I asked about another cabin and he said there were no cabins available. He explained we could dry flush the toilet or use one of the public toilets on this ship and left. We were appalled at this response since we never had an experience like this on any of our previous cruises on other lines.

Cabin Review

Balcony

Cabin B1

Our stateroom had dirty windows leading to the balcony. The balcony had paint on the floor and chairs along with debris on the balcony floor. There was a drill bit under the vanity (this was dangerous with bare feet) and construction trash in one corner. The biggest problem was a half inch of water on the bathroom floor.

The window to the balcony was not cleaned until day 12 of the cruise and the balcony was never cleaned; however, once we could flush we had a great time on the remainder of the cruise.

Port Reviews

Fuerte Amador (Balboa)

We went on the Monkey and Wildlife Nature Cruise. Tour guide was very knowledgeable, we saw three monkey species and a lot of fauna. The trip back was alongside the canal and we had a great view of several ships traversing the canal.

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