Boudicca Review

4.0 / 5.0
0 reviews

Butlins At Sea, But With Bed Bugs, Gastroenteritis, And A Rip-Off Price!

Review for the British Isles & Western Europe Cruise on Boudicca
User Avatar
CraigV-GB
10+ Cruises • Age 60s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Service

Additional details

Sail Date: Feb 2019
Cabin: Superior Suite

The Fred Olsen product is dire! We will NEVER book another cruise with them. When we got home we complained, and ended up being told that we were clearly "not the type of passengers suitable for a cruise with Fred Olsen!" Such wonderful customer service!

We're experienced cruisers, but this short Valentine cruise, our first time on Fred, was truly awful. We paid £240 per person, per night, for what was described as a Superior Suite, with the All-Inclusive drinks package. What a complete rip-off!

Embarkation was painful. Although we turned up on time we had to sit and wait until called. Not the "priority boarding experience" we'd expected from their "Suite Dreams" package!. It was disorganised, with no-one to meet and greet, and the general first impression was that they just don't give a toss about their customers.

Cabin Review

Superior Suite

Cabin SS

The Deck 9 Superior Suite is of course just a larger than normal Balcony cabin. Its not a Suite, and describing it as such is yet another cruise industry con-job. It was showing the signs of wear and tear, and it wasn't that clean - there was debris under the bed and the sofa, and someone else's red hair on the carpet. There was a huge gap between the two single mattresses, with no mattress topper. Awful old foam-filled pillows, and threadbare single quilts with no stuffing in many of the squares!. Our bed sheets didn't get changed at all during the entire cruise. Towels left on the floor to be changed were simply refolded and hung up again. We returned home covered in bites which a nurse advised were from bed bugs! It has taken two weeks of treatment before they're finally starting to heal.

Port Reviews

Amsterdam

Another great place to visit.

On our itinerary, we were due to leave "late pm". We actually left at 1.30pm. Yet another fred con job.

Antwerp

A great place to visit. Boudicca had an afternoon transit of the Scheldt out to the North Sea.

Dover

Parking price is a rip-off. Not good value for money.

17 Helpful Votes
previous reviewnext review

Find a cruise

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.