We traveled on the fascination out of Puerto Rico February 17-21 2019, this was our third cruise with Carnival and our first and these ports. Our stateroom was R20. We have cruised carnival previously and always had a good experience. We enjoyed the fact that this ship had a smaller population of cruisers and a large staff 2000 customers and 900 staff. Overall we only had positive staff experiences. Some of the staff went above and beyond, ALL of the Camp Carnival staff for the Sting Rays group. These girls constantly went above and beyond to help my child and others feel loved and enjoy their time in camp. There were activities planned and they were consistent with staying on schedule for these. They were always pleasant and caring at drop off and always excited to greet him. They delivered a hand written note to our room on the last night.

Our dining room and stateroom staff was always efficient and attentive to our needs. We were constantly greeted in the elevator or hallway with a “hello, how is your day” or “Is there anything I can help you with?” We dinned every evening in the dining room. Food always came out hot and fresh in a short amount of time (depending on the pace of other people at our table). We would love to see carnival do a slightly earlier seating for families with children though. We normally eat dinner 5-5:30pm so it was difficult for the kids to wait until 6pm after a long day at the beach. On average it took a little over an hour to order, receive our food and sometimes desert and leave. We were pleased with that amount of time. Kids enjoyed the coin trick person in the dining room also.

Our stateroom was clean when we arrived and was cleaned daily. Eduardo came the first day introduced himself, gave us his number to call with any issues and we never needed to because things were always cleaned. We were impressed with how neat and clean the staff attire always was and how clean the ship was kept. Read more