We chose this cruise as it was the time of the year we wanted to travel & the ship was calling into ports of calls we have never visited, competitively priced.

About 2 weeks before departure we received a letter saying that we would be flying to Cancun instead of Cozumel & this meant that we would not be going to stop at Belize. Very dissappointed as this was one of the main reasons that we had booked this cruise. It is my understanding that the plane chartered from Virgin Atlantic could not use the runway at Cozumel as it was too large! Surely this was known to C&M some time before!

When we landed at Cancun we waited 1 hour for our luggage then dragged our cases for 10 minutes to musty coaches that took 40 minutes to Playa del Carmen where we were marched crocodlie style through the resort for 30 minutes, to then wait 20 minutes for the packed dieslel-smelling ferry. The crossing took 40 minutes then 30 minutes to board the ship when we had to go to the theare for the Mexican face-to-face immigration then registration. At approx midnight we were offered flat Cava or warm juice and the snacks had all gone. We finally got to bed at 02.00. Many passengers were of retirement age & a few less mobile, how these people faired I can't begin to imagine! The embarkation was a totally grewling shambles. There was no apology by any of the cruise staff written or verbal. What about an appology from the captain? Shame on you. Read more