We have cruised on many cruises ships over the last 30 years, sometimes twice a year and all cruises have been amazing except for Costa.
We used Costa 3 years ago and said never again. However we were looking for a cruise and having been all over the world decided to opt for a different costa ship as the itinerary looked appealing.
The attitude of the majority of the staff was appalling. we literally had to plead for English Breakfast tea bags, and butter. Please, thankyou and smiles were rarely used.
The food was not good, the portions were small and always luke warm.
We used the upstairs buffet mostly, this was not much better but at least there was more choice.
We got talking to other cruisers and found that a lot had sickness bugs which leads to my main concern -----THE SHIP HAD HAND SANITISERS WHICH NOBODY WAS ENCOURAGED TO USE. Worse still a lot of the time they were empty. When we pointed this out we were met with a shrug of the shoulders.
Passengers often used their fingers to pick up food from the buffet and filled their water bottles from the water machine.
Oh and by the way be careful if you ask for a bottle of soft drink as we sat and watched the staff filling up bottles with the bits left over. we returned many bottles that appeared full but the seals were broken.
There were many other bad points, but just please think twice before you spend your money on a costa cruise.
small, well worn scruffy