We sailed from Mauritius to Venice, we picked this trip because of the itinerary I did look at some of the reviews before we went, but unfortunately I was too late to cancel.
A lot of what I have to say has been said elsewhere, so I will confine my self to the main points, i.e. cabin, food, staff, general wear & tear of the ship.
The cabin was tiny, with no room to stow our suit cases, the safe was also very small with only enough room to stow my wives jewels, also set so far back it was an effort to open & close it, the shower tray & curtain didn't meet, so the first time I had a shower I flooded the bathroom. as for the beds, in this day & age you expect foam mattresses not ones with the springs sticking our, our cabin steward did his best. Next door there was a French couple, my wife speaks good French, the walls were so thin that she could hear every word they said, which she then translated for my benefit,
Food, others have commentated on the standard of food, regardless of where you eat was equally terrible, The variety of the food on board was good, just that the cooks didn't know how to cook it, 9 times out of 10 it was served up cold, the meat was so tough I thought the knives were blunt. My wife & I used to run a hotel, we had regular inspections by the catering standards board, one of the things they always were hot on was that all food must be served at 60º F (15.55ºC) this is an EU regulation. on many occasion I pointed this out to the staff & they said yes, yes we will put it right, next day they were serving cold food again, the ship has a motto (Taste don't waste) the majority of the waste was due to cold food. The staff seemed to think it was alight if they put it in a bane-marie, you can not reheat food in a bane -marie. It didn't matter if you eat in the main restaurant or in the buffet it was just the same. Water this has been covered by other reviewers, I will just add a foot note that no other cruise line makes you pay for water. They do not serve coffee after dinner, you have to go up 5 decks to the buffet to get a cup of coffee, they only serve hot milk at breakfast & lunch, so it's. stewed coffee with cold milk or do without. while on the subject none of the dinning rooms have a sommelier, you have to ask for the wine list, which is handed to you with very bad grace, as if to say "why haven't you bought a wine package"
For some reason all music on board must be amplified which means where ever you go on the ship your ears are assaulted by Jungle music, they even amplify the concert grand. The evening entertainment was supposed to be top of the range acts, at best they were feeble at worst vulgar.
On the qustion of dress code, Gala Nights (formal nights on a proper cruise ship) I packed a DJ, waste of space passengers came to Gala Night dinners wearing any thing from jeans normal trousers, some of the ladies made an effort but not many, out of the 2000 odd passengers you could count the number of DJs worn on one hand, However Costa do like to confuse its passengers, they throw special nights, like red & black night, or Italian night when you should wear red & green, this is all very well but they do not tell you any where, web site or Costa club when the nights or even how many there will be,
There have been some comments in the reviews that the staff seem surly, I feel this is due to passengers not being able to give gratuities to the staff that have served them well, whether you like it or not 10€ per person per day will be added to your account.
The price of the cruise may look cheap, but add on all the extras, like paying for an invitation to the captains cocktail party, having to buy more than 1 photo I believe its 4 or 5. The ship has been nicknamed Costa Packet.
The ship is past it's prime, perpetual maintenance is the order of the day. Tired & tatty. This is an Italian ship, but it doesn't have the Italian flare, unlike MSC also Italian but as different as chalk from cheese.
To sum up, if you are an english speaker, don't sail with Costa. I likened Costa Victoria to a 50 holiday camp on water, i.e. Butlins, some one piped up that that was an insult to Butlins.
Too small, beds too uncomfortable
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