Embarkation went well, ship looks spectacular from the outside, and owing to it advertising it had had a recent refurb, our expectations were high. Assisted boarding was easy and pleasant.
Cabin 8218 was lovely apart from the fact you need 2 arms to open the door and also the door leading to balcony.
My bed was very uncomfortable, pillows were good. Bathroom was well set out and the shower great. As we're our cabin staff.
Disappointed in the lack of amenities for disabled passengers. The only electric operated doors I found was on deck 2. And then you had to hobble back to the door to lock. We saw many people at least in the over 70's age bracket. No grab rail in the bathroom, doors extremely heavy to open, grab rail in most toilets around the ship, low chairs everywhere. We spoke to senior passengers who had fallen, in their bathroom, in lounges, allegedly slipping on something.
The decor was oppressive. So glitzy and dark, obviously dated. Maybe the refurb was eluding to the near new carpets in some areas.
Entertainment was generally of a good standard. It was pleading to see that they had meet up groups for differing categories of people, including people from LGBTIQ groups. Good to know.
I could not comment on the shore excursions but I can say I was very disappointed with the use of tender boats on Moorea. If we had been able to stay one more day in port at Papeete people with a disability could easily have used the ferry from Papeete. That would have been awesome. The distance between islands is miniscule!
On the last 5 days at sea we were advised that sav blanc was running out and passengers had to now buy by the bottle and carry that around with you. When lodging a complaint with Guest Services we were informed there was no complaints forms. We would receive a survey to fill in and complain there. Over these last 5 days we also found out they had run out of red wine, apple cider and coke zero. Crazy!
On board purchases were hugely expensive. 5 photos cost over $100, WiFi social media only, 208, if you wanted unlimited it was another 100 plus! If you wanted higher speeds it was another 200. We heard from entertainers they paid 5!
Service was hit and miss with the dining experience the worst. We had dine at anytime allocated to us, deck 3, Truffles Restaurant. There were long lines to wait in, then you were given a pager and waited a minimum of 30 mins, then allocated a table, waited a further 20 mins to be served. Food was generally nice, but not hot. Often no drinks were offered so they lost money there. Yes all drinks except ordinary tea, cost you!
Drinks packages were very expensive, except for bottomless bubbles, which was out of a tap, never a can.
Laundries were on most floors but all machines except x1 were out of order. Laundering of clothes through the ship was well priced at around $25 per bag.
The buffet dining, generally was OK. Many of the staff were not efficient however, instead ignoring customers and chatting among themselves behind the baine Marie's. Food generally was hot. Similar to washing machines, there were many breakdowns causing very long lines at tea and coffee machines. Toast was not ready, and then there was no butter. If there was butter there was no little jars to put it in! Wait wait wait, making the lines longer.
Fine dining at their Nouveau Restaurant was fantastic and I can highly recommend, as was the high tea we attended. Beautiful.
Any business in this day and age, who does not want customers feedback, in my mind, says they disrespect and discount legitimate concerns. Surely any business wants to know and respond to concerns. Not so Carnival Legend apparently. That is really sad. The running out of sakes of wine by the glass is a good case in point. If it was that popular they would know that opening a bottle and selling by the glass, would recoup more money for their trouble and satisfy customers. Crazy stuff.
I for one will never sail with Carnival again. Sick of the lines, sick of warm dinners, sick of tea obviously made from water from a hot water service rather than heated cold water - tasted terrible. And no quality system in place to handle complaints in this day and age is ludicrous.
Lifts were speedy and reliable, tv service was OK, WiFi depended on access to satellite so if cloudy it was super slow, an outbreak of the cold hit the ship and first there were around 400 passengers affected, then 1000, then at least 1500. Many visited the ships doctor. Some contracted pneumonia, collapsed lung etc. It was an epidemic. I do not know what they were advised but it would have been ideal if they had all been advised to stay in their cabins! It spread like wildfire. I might add that one of our wait staff the second night dining in Truffles, had a heavy cold and was sniffing and coughing while serving dinner! Why isn't this sort of thing supervised?
In summary no more Carnival.
Well set out room and bathroom, with efficient cabin staff
We made our own fun as usual. Purchased an excursion with Fernando. Great time had by all. He is very enthusiastic and entertaining
I was a little disappointed in the port. I really thought it would be a lot bigger! Walked around the town and markets
Visually stunning from the ship. Unable to disembark cis of disability