Having been very spoilt on our first cruise with the Regal Princess, I guess I should have expected the standards to be heaps lower. The ship is old and rusty and having had a refurbishment 2 years ago I can't see where the money has gone. Our shower had 2 temperatures... hot as the sun and cold as ice. The toilet flushed occasionally and a few times my husband and I had to resort to using water from the tap in a glass to try and flush away anything that went in there. The balcony was tiny and you couldn't leave the door open to listen to the waves. Good luck getting out there to sit on the chairs anyway. On the plus side our room attendants were great and our room was always neat and tidy every day.
The food was average. Being a sweet tooth I didn't even eat the dessert. The food was basically the same everyday and felt more like RSL food than a buffet. The staff were hit and miss. Some amazing and some completely uninterested. The mocktail package we bought was fine as long as you didn't mind getting in line for 15 minutes everytime you wanted a drink. The coffee on the other hand was great. Nice flavour and consistent.
Bingo was fun... the staff for this were good and Tony was hilarious. The entertainment dancers on the last night of the cruise looked bored and you can tell they don't want to be there. Protege were great, some of the other bands were a bit karaoke style. James in Charlie's bar was amazing and always friendly and happy. He is an asset and if all the staff were like him the ship would be great.
Information on shore excursions was pretty limited. The big screen tv has pixelated pieces and you can't see the whole thing. Every restroom I went to had at least one toilet out of order.
Sorry P&O but I won't cruise with you again unless you up the level on your ships. We heard a lot of the same from other people who we just overheard. It's a shame because it could be great.