I'm not sure I can even describe how bad this cruise was (for comparison we've cruised Costa, Aida, Holland-America, Royal Caribbean, and Disney in Med, North Sea, Fjords, Carribean) and we were in one of the deck 11 suites.
The friendly staff was incompetent and the marginally competent staff was rude. A main restaurant waiter literally argued with my wife about the salad dressing one night instead of bringing additional dressing as requested. Another waiter would not even acknowledge your request. You would have to ask multiple times for a drink or anything else.
Food...that's a generous description. Nothing on board remotely resembled it's original state. It was virtually inedible. The ranch dressing at the buffet was watered down. It was more like ranch flavored milk. We would have starved without in port restaurants.
Cabin service?? Nope. Can't reach anyone on the telephone. Cabin steward number times out after 10:00. Ran out of toilet paper one night and the bar tender on the deck 11 forward was the only one who helped.
They installed metal strips in the hallway one day with silicon bonding caulk so noxious the fumes woke me up.
The ONLY positive things I can say about this ship is that 1) because the beds were old inner-spring it was marginally comfortable 2) the layout of 11108 suite was nice with the floor to ceiling windows and large closet and 3) the staff at the deck 11 starboard forward bar were friendly and made a good cappuccino.
Great layout with large walk-in closet and nice floor-ceiling windows. About the only redeeming factor of this horrible ship.