We booked a 10 days holiday cruise from NYC to Bahamas & Bermuda in April. We stayed at the 11th Floor Mid Ship mini Suite on the Port side. Once the ship left the calm water, Squeaking sound appeared louder and louder inside our Cabin and outside vicinity. Making us wondered how structurely sound of this ship. The loud squeaking noise caused us to have bad sleep on our entire Cruise! The only peaceful night of sleep my family had was when the Jade docked at Bermuda for overnight!

Our room Steward was friendly but lazy! He didn't put up the sofa bed in the upright position in the mornings after nighty use (do less work)! The suite countertops are not wiped regularly with dust lingering.

The Grand Pacific Main Dinning Room staffs were aweful!! Multiple times, these Servers didn't even know our table numbers. Waiting to order foods after seatings took a long long time on mutiple occasions and received the wrong orders from other tables instead. They put up very fake smiles when talking to us. The Host of the Grand Pacific Dinning Room from India, appeared to lack leadership skills and poor supervision on his Server team. Read more