Our cruise was with TUI, Marella Explorer 2. We sailed out of Naples 2nd May 2019.
We have cruised 14 times before with many different companies and ships however, we feel that Tui Marella Explorer 2 is the worst ship and cruise that we have ever been on. We have cruised with Thomson 3 times and have always enjoyed the ships, food, very friendly staff and happy atmosphere on board. We feel that Tui have lost the plot, the ship was shabby, not because the staff didn't clean but because the company have done a very poor job of refitting and maintaining the ship. The food was very poor, limited choice at buffet and sub standard menus in dining rooms, they obviously have cut the staff to a minimum and it showed in the service and the way the staff enacted with customers. I feel the staff did their very best under the circumstances but I can only describe the atmosphere as being unhappy and the ship was soulless, the whole ship had a sad feeling not what anyone wants on a holiday. If this had been the first cruise we had ever taken we would never have cruised again. The shows were boring, certainly not up up Thomson's excellent standard. the limited daytime entertainment was nothing short of embarrassing. There were no toiletries in the cabin apart from one container of shower gel in the shower. On arriving at Naples Airport were had to walk about a quarter of a mile with all our luggage to get to the coach park, lots of elderly people were really struggling, no help was offered from Tui staff. The whole cruise was basic and penny pinching and we will never travel with them again or recommend them to friends or family. We traveled with 6 friends all experienced cruisers and we are all of the same opinion.
Cabin was fine, apart from no toiletries and often the shower was cold. Could not fault the cabin staff they were excellent and the cabin was spotless.