We picked this cruise for the itinerary because it went above the Arctic circle along with Flam and Geiranger. Soon after we boarded the ship on May 25th we were informed via a piece of paper stuffed in the “welcome package” that our itinerary had changed. We were no longer going to Flam or Geiranger due to tenders not working.
Ship Condition - showing major wear. Windows in dining room were cracked. A lot of rust around door frames in bathroom, bath tub, and out on balcony. Outdated decor.
Food - overall we liked the food. We enjoyed the Dive in grill, pizza place, lido salad bar, and dining room(breakfast and dinners).
Service - the crew is wonderful both in dining room and cabin stewards. Officers were aloof and not friendly. The Captain, guest relations, and Seattle office have made it very clear that HA is well within its rights to change ports at anytime. Absolutely no compensation not even a small gesture has been offered after numerous people have complained.
Room - sadly we booked a guarantee and were placed over the Ocean Bar. So every night we heard music until 11:30 pm.
Internet package was expensive and limited internet at times. Should not be charged when we can’t get service until 6:00 pm or later as we sail out of a Fjord.
Entertainment - enjoyed the Lincoln Center Stage venue and BBC movies, other entertainment was just ok(magician, comedian, sax player)
We will not be cruising HA again. The issues on this cruise and HA’s response says it all for us.