American Queen Review
Poor excursions; poor customer service; great food and restaurant service
Rating by category
Additional details
We selected this cruise as we were traveling with 2 other couples who live on our street. This is not the best of the ships in this line but selected as one couple needed a lower cost cruise. Rooms small and cramped and flooded during rains. Employees who work hard were up at 5am pushing rainwater off deck, but the problem, aside from the noise, was that water was pushed inside the cabin.
Cabins not soundproof as next door phone conversations could be heard regularly. Awful fumes noticed inside cabin.
The Hop On Hop Off buses do NOT have tour guides onboard in the afternoon so if you are not an early bird you are out of luck.
Response from JaneF, Guest Relations Manager
Cabin Review
Cabin not soundproof so noise and smells entered unwanted; water came in through doors up to 4-5 inside cabin. Cabin steward kept room clean and tidy; don't think the sheets were ever changed once!