Our first river cruise; wife and I, and 2 grown girls wanted to see some of Europe and thought a river cruise was a good way to do it. Booked 1 of 2 suites for ourselves and I standard balcony room for kids. I booked with Viking because told "the best" and seemed to have good overall reviews. Expensive. Booked the airfare with Viking travel; excellent value and flexibility (started with a few days in London).
Arrived in Budapest; Viking reps met us, and took us to ship. Included with the suite was a private car; gave us a van, which was ok since we had girls with us and they then came with us instead of bus. When checking into room, was told the "hotel manager" would take us to room (part of the "suite" deal). Manager was from previous cruise and begrudgingly took us and showed us room, all the time talking about how he was supposed to be on vacation now. Not a good start.
Began with some excursions in Budapest; including a food tasting. That night my wife and I became ill, we assumed from the food, and stayed in the next morning. I attempted a walking tour in Bratislava that afternoon, became ill and passed out/hitting my head. Ended up in ER, but was OK. The guide was able to contact ship and advise my wife; they put her in a taxi to Hospital. We were basically on our own from that point; understand there are no doctors on board unless they are cruising with you! Fortunately there were very nice people on board who helped us out. Made it back to ship, not much from staff other than please fill out an accident report.
Spacious, nice cabin. Noisy when moving/a lot of vibration, as is at very back of ship