We were a group of 8, some seasoned cruisers some for the first time. We are long time cruisers with Celebrity Concierge Class. We booked a year before the ship went in the water. Unlike other cruise lines, we had no pre cruise communication via email from MSC. The MSC app only worked half the time.

We all booked a balcony stateroom Aurea Class with Premium Plus drink package. MSC changed the drink package in October, however since we paid the upgrade prior to this date we were to be grandfathered into the maximum drink package available. Which we were not. MSC miscommunicated this info to our travel agent 6 times. We found this out during our first dining experience. Not a great start. Our room was 13119, and although the closet space is very limited, the balcony was huge. Zoe never worked for any of us. There was a smell from the shower drain that at times was unbearable. Our stateroom attendant was amazing however the smell remained. Unacceptable for a new ship. There is no account access on the TV, so if you need to confirm on board charges you must stand in line with everyone else at Guest Services, waste of time. The mini bar was convenient and well stocked daily. The walls seemed very thin, I could hear guest next to us often as well as the room above us. Unfortunately I had to complain, it was 3 am.

We were never advised that the ship only holds 250EU on your account for on board expenses. This may be due to the card being in Canadian funds, but no explanation was ever given. This amount was spent quickly at the spa, so when it came time to buy a 7.00 gelato we were refused. Off to Guest Services once again to swipe our card. Read more