1.We chose this cruise because we hadn’t cruised with Costa before and the itinerary included ports in Japan and one port in Russia, Vladivostok.

We were disturbed to find that Costa Cruises allows smoking on the balcony of the balcony cabins. We are non smokers so we complained about the constant smell of smoke drifting int our cabin from adjacent cabins. We were told that passengers choose balcony cabins so that the can smoke. We replied that we choose balcony cabins to enjoy the fresh air and the ocean views. This was ignored as it is obvious Costa Cruises values the needs of smokers above non smokers. We were offered a change of cabin to an inside cabin but were refused compensation for the difference in price.

We wrote a letter of complaint to Costa Cruises . They failed to reply directly to us , instead ,they issued a response through our cruise agent iCruises. Read more