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Pacific Dawn Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
302 Reviews

P&O Standard Has Really Dropped

Pacific Dawn Cruise Review by nicenurse22

6 people found this helpful
Trip Details
  • Sail Date: Jul 2019
  • Destination: the South Pacific

I wish to make a few comments about my recent 3 night comedy cruise aboard P&O Pacific Dawn from Brisbane.

I have travelled on this ship for a previous South Pacific Cruise as well as several cruises aboard Princess and Norwegian cruise lines.

I felt that the standard of customer service on the Pacific Dawn has declined to almost deplorable level, most notably the friendliness of staff and their readiness to offer help.

The meals were mediocre at best. The choices were limited and it was a struggle at some meals to find something appetising.

I also felt that there is a culture of penny pinching, as in everything is at an extra cost. As an example I was shocked at The Indulge menu in the main dining room, at an extra cost. And The Grill has a fee for food items. We did visit Salt and enjoyed our meal but I was violently ill a few hours later and believe the sea scallops were to blame (I commented to my fellow diner at the time that they tasted a bit strange).

The ultimate insult was to be asked to vacate our cabin at 6:30am on our disembarkation day. This was our holiday, not bootcamp. Lots of very grumpy travellers that morning! Breakfast was offered until 7:30am on the last morning but was served in a rushed brusk manner.

Add to all this the unpleasant smells in some corridors, the slow lifts which would sound fault alarms when they were half full, the blocked toilets on various decks, and the very inappropriate locations of Trivia and other social events (the lobby???, really) which were much too small for all the attendees, and you can perhaps understand why I am disappointed with the way the P&O experience has declined to the point that the brand is being harmed.

Cheap can be good, but cheap and nasty is NEVER good.

Regretfully I will not be travelling with P&O again on my future cruises, since standards have dropped a step too far, and with plenty of competition I will be looking for more pampering and attention in the future.

Good Points: The bed was comfortable, and the comedy acts and other entertainment were very good. Embarkation was quick and easy.

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