We chose this cruise because we wanted somewhere different to the Pacific Islands and it suited our timeline. We flew to Singapore and had a few days there before embarking on the Dawn which was an easy process except for the “Taking” of our passports, with no receipt of SUCH. Wasn’t impressed by this. Our cabin was OK. Plenty of room for 2 people. I think it went downhill from there. Went to the Pantry to have a look, well if you call it a look. We could not see out of the very dirty windows. Can’t take decent photos through windows as they are all almost opaque, we were told it is because the ship is old and it’s on the inside of the double windows and can’t be cleaned. Just terrible. The whole ship is like this. Have to go on deck to see clearly, and not on the smoking deck or you almost suffocate in the smoke.
Air conditioning, or lack of it in our room from day 1. Was eventually fixed albiet, could not adjust it at all, till the second last day when it died again and then we were offered a fan as a replacement!!!!! A couple of days in and our sink plug would not unplug. Their solution to this was to pull it right out and sit it on the side of sink which left a gaping hole, we could not fill and heaven help if anything fell down the hole. Then our toilet would not flush, first thing in the morning, both busting to go. It really was a nightmare with the plumbing. The rest of ship had many, many problems with toilets not working in public area and cabins, air conditioning only worked overtime in the Marqui area where it was freezing cold every day for activities and entertainment. No wonder everyone was coughing by the end. Apparently this virus has been on this ship for years as per other reviews.
Now for the food, was fabulous the first night in the Waterfront restaurant, but it went downhill from there. Very strange combination of described flavours. Mostly you could not taste any of these. Fresh basil was described on one, well one miniscule flake of green was probably basil? Meat is also inedible. Veal saltimboka was full of gristle and unchewable. Orange, marzipan bread & butter pudding had no orange at all and not sure on the marzipan, I couldn’t tell. And, their signature “crispy cream puff” with passion fruit. What a joke. Dense, doughnut like ball with no passion fruit in sight, just maybe a touch of orange colour with no flavour is on the menu every night. YUK!!! The Pantry has a wide selection of different cultures of food but usually it is cold. All the food is out by 5 o’clock to feed the under 15 kids, but is there for the rest of us. It sits for hours if not popular. I had Indian food on the last night and when I tried it the rice was dead cold, the curried veggies were tepid and the curry almost cold. Could not eat it. So much waste. The bacon at breakfast is almost unchewable, the toast is cold and you have to go two or three stations down to get rock hard butter for your toast. Ridiculous!!!!!
Now to the swimming pool. Postage size pool. Over 6 foot deep with vertical ladders at the sides. People could not stand in it, kids who could not swim could not use it. Very, very difficult to get out of it. There is a kids water play area next to it that used to be a pool. I think I only saw kids playing in it about 3 times. What a waste, could have been a shallow pool for the kids.
Activities, they had lots of trivia but was so hard to get a seat or join in as there just isn’t enough seating areas except for the Marquis which they only used for bingo and night entertainment. Only had 1 movie in the Marquis area and it was packed. Should have used this area more but it was always freezing in there.
Shore excursions are very expensive, but did one in Bali and the Komodo tour. Very well organised and enjoyed them both.
Only got off ship yesterday morning so this is very fresh, had to be out of cabin by 6-30, what is with that??
Needless to say I will never ever do a P&O cruise again if this is there standard of service.
Oh, almost forgot, on the morning of disembarkation we had our onboard account in our box outside door. There was a $30 onboard credit stated on there. I queried this and it was for compensation for aircon, toilet issues. I asked for it in cash, but no they said I could spend it onboard. On what, nothing is open when in dock. Laughable!!!!!!!! NEVER AGAIN
Room was OK in size and comfort. Window was cloudy and could not take decent photos from it. Air con did not work, sink was unusable, toilet worked till it didn’t. Constant water noise in pipes in shower 24 hrs a day. Cabin stewards were very friendly but did not see much of them.