Some friends our ours recommended this cruise after they had taken it and loved it. We booked it through the travel arm of a large retail enterprise, which was probably a mistake. Prior to the cruise, there were several communication glitches, but I don't know whether that was the fault of the travel "agent" or Regent. In the end, the glitches mostly worked out, but it was a frustrating start (example: took forever to get our flight information and then huge delay in the flights actually being booked, which made upgrades difficult).
Then, when we arrived at the Anchorage airport, the transportation arrangements to our hotel (the Marriott) were chaotic. The young man who was supposed to be holding a "Regent" sign in the baggage claim area did not have a sign; we found him through the process of elimination, since the other cruise lines all had signs. Regent was taking guests to more than one hotel, and there was some disorganization surrounding getting appropriate bags onto the appropriate bus. Unfortunately, none of the people involved in the process inspired confidence, and were amused that any of us were worried about our bags that were nowhere in sight (turns out there was a third cart of luggage still inside the airport that was almost overlooked). Anyway, we and our bags got to the Marriott where we were not allowed to take our bags to our own rooms; the Marriott staff who brought them to our room entered without knocking, which of course is not appropriate, but apparently he thought none of us were in our rooms yet. Ah well, the bags arrived, and these were annoyances, not earth-shaking problems. It's just that is was surprising, given Regent's reputation. In the end, we enjoyed a very nice visit in Anchorage, with good food, some nice shops, and a visit to their very nice museum.
The next day we took the two-hour plus bus ride to Seward to board, but we left much later than the time Regent had included in the materials they sent us, which was actually a good thing, again just surprising. It was a beautiful and pleasant and uneventful ride; our driver was personable and informative. The boarding process in Seward went smoothly and fairly rapidly, and we were happy to find our bags already in our room (a deluxe F suite on deck 8) when we arrived. Our room steward greeted us and was delightful. The distilled water I had requested for my husband's CPAP was not in the room and the steward clearly had not been informed of our request, but she very quickly retrieved some for us. What we missed, unfortunately, was a get-together that occurred promptly after boarding; it was on the printed materials left in our room, but we were focusing on getting somewhat settled in, changing clothes, etc., and had not yet read the materials, so we missed it. Live and learn, we won't make that mistake next time.
The cabin was spacious enough for the two of us and was absolutely immaculate. It was well appointed in furnishings and decor, and we appreciated that the curtains truly block the light. The bed was very comfortable, the sheets soft and luxurious. The lighting was great, and there were ample electrical sockets throughout the cabin. The bathroom was large with a large shower and had everything we needed. Water pressure in the shower was great (one my huge pet-peeves in most hotels is the terrible water pressure - this was great) Towels were plush, bathroom supplies ample. The balcony was nice, two comfortable chairs and a table; the weather was nice enough that we spent a fair amount of time on the balcony. We have no complaints about the cabin.