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Avalon Panorama Review

5.0 / 5.0
Editor Rating
79 reviews

Service could have been better

Review for Avalon Panorama to Europe River
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Jbrook05
2-5 Cruises • Age 50s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment

Additional details

Sail Date: Aug 2019
Cabin: Panorama Suite with French Balcony

The active cruise interested us as we are both avid walkers and enjoy biking and hiking. We were disappointed in the Avalon service compared to our experience on a Uniworld River Cruise on the Danube River. We enjoyed the option of the flexible dining that Avalon Cruise provided, but found the food being removed an hour earlier than advertised e.g. 8:00 PM instead of 9 PM. Then when we tried to go to the main dining room because the lounge/bistro dining had been removed an hour early, we were scolded for arriving late and discouraged by the head waiter from getting the full menu in order to catch up with the rest of the dining room. We loved the panoramic room and the cabin steward was friendly and did a great job. The cruise director and the main receptionist were not as friendly as we would have expected. The cruise director was knowledgeable but seemed a little aloof and disconnected. The concert with the band that come on the ship and castle tour were great and would have liked more of that type of entertainment. The onboard entertainment would have been better with more variety such as DJ, second musician, etc.

Cabin Review

Panorama Suite with French Balcony

Cabin P

Loved the cabin layout, the view, comforter and pillows were comfortable. Bathroom was spacious. Towels were nice. Toilet paper could be softer, better quality.

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