Previously used MSC about 7 years ago and thoroughly enjoyed it. Treated with respect and pleasant dining all through the day.
This cruise eas so different, majority of staff unsmiling and grudgingly helpful when unable to avoid assistance.
Started badly with us (70 yrs of age) having to lug our luggage from the port entrance to our cabin, plenty of staff just watching pretending that they could not understand the language (English)
Promises of some free laundry services never materialised and cabin attendant was just a cleaner who tidied and replaced towels twice daily.
Breakfast was a chaotic scramble, as was lunch, the evening meal was OK at best with small 3 courses which was never hot and rather small, often just meat with a couple of small pieces of vegetable.
Despite selecting not to have a service charge on my bill (I like to tip for good service to deserving individuals who were few) it took 3 visits to customer services to get a €140 service charge added to my bill without my consent to be removed.
The vast majority of staff had little if any English.
Almost all clients were Italian with a lot of small children, the Italians are very nice but mainly noisy and excitable.
Entertainment about 40 mins of which 15 mins was a compère introducing the show in about 6 languages.The 25 min show however was good