Cruising from Miami on the MSC Seaside was going to be something new for us, we have only done RCC before now. The ship is beautiful inside and out, lots of sparkle and very glitzy. Although getting around took some time to master, public spaces where plentiful and well furnished. The shows where as good as any we have seen on any cruise ship probably better. That's the good stuff. The cabin was a let down, metal balcony wall, so no view when sat down on the balcony.(we paid to upgrade to this) The first night when getting into bed pulled back the sheets to find a blood stain and hair (the sheets had been washed). but still not a good start. When I went to complain the customer service dept had a stand up argument on who was going to serve me. One clicking her finger and the other refusing to acknowledge I was there. Another person came out from the back and disciplined them verbally then served me herself. The outcome was a change of bedding. and some chocolate strawberries. (they delivered lots of these). Staff where rude in many area's, pool service was none existent for most of the time. Queuing to get drinks at the bars, not enough bar staff. No smiles or greeting from cabin crews in a morning. It just wasn't the happy environment we have come to expect when cruising.