We've been on 8 Viking cruises over the past 15 years. The 5 river cruises were truly excellent, as were the 2 ocean cruises (Mediterranean and Baltic) which we took in 2015 and 2016 when the ships were brand new.
As a result, we were very surprised to see how much the quality of the onboard experience has fallen over the past 3 years. There have been numerous cutbacks that affect guests, at the same time that Viking has channeled huge amounts of money into advertising and new ship construction. That's why, despite a beautiful ship and superb service, we have given our recent cruise on the Viking Sea merely a "Very Good" rating. Viking no longer provides an "Excellent" cruise experience despite what their TV advertising says about their past awards.
Here are some examples of the cutbacks we experienced: