19 day re-positioning cruise Copenhagen to New Orleans. Staff, cabin stewards, bar staff all excellent and helpful. Management was terrible from top to bottom. Free Style was a joke as there were lines everywhere and you had to make reservations. Every docking ended with long lines. Unecessary stop in Miami was short and entailed a 4 hour wait in the terminal. Every question to Guest Services was met with either a negative or a vague unhelpful answer. Entertainment (when you could get in) was mediocre. Food in general at the buffet and complimentary restaurants was fair at best and the specialty restaurants had better food on the only other Norwegian cruise ship we had been on (Jewel).Also suprise billing for "services" on the beverage package of over $300/person Definitely would not recommend.Shore excursions were as advertised though the one I wanted most was cancelled and we had to make several visits to the excursion desk to add a desired excursion .