We had a day in Heidelberg that we were out from 10:00 to 3:30. We came in from the very cold day to a lunch of hot soup and finger sandwiches. I arrived about 3:35 and there were many still behind me. They were only serving one type of soup and when I got there they told me with no apology whatsoever that they were out of soup. I have been on at least 14 cruises on 4 different lines and I’ve never heard sorry, we’re out.
The wait and bar service was mediocre. The cocktails were very inconsistent, I don’t think the bartenders were trained. the drink list was old fashioned and limited.
One server grabbed my Cosmo before I was finished and put a napkin in it. When I said I was still drinking it he removed the napkin and handed it back. I wish I could say I was kidding.
Shipboard entertainment was very weak. A piano player, a local choir, decorating the Christmas tree. Really, we decorate Your tree for you?
The optional excursion that we did was disappointing. We paid $79 for an average meal at a German Restaurant. There was partying and an “oompah band” promised but the band did not even have a tuba. I don’t consider “Margaritaville” traditional German music.
What was good:
Not packing and unpacking, the stops.
The included tours were actually good and they offered a more relaxed pace option for those who wanted it and the guides were good.
Overall I would choose Tauck for a better experience.
Cabin was very small with little room to move around. There was no room to sit besides on the bed. The bathroom was adequate.