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Emerald Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,737 Reviews

A cluster from start to finish.

Emerald Princess Cruise Review by TDG2019

3 people found this helpful
Trip Details
  • Sail Date: Dec 2019
  • Destination: the Panama Canal & Central America
  • Cabin Type: Mini-Suite with Balcony

My wife and I had planned to take this cruise for years but she passed away in 2015 and only recently was I able to find my cruise mate and best friend. We had planned this for about six months, maybe with too high of hopes.

From the time we arrived at he ship it began; an extremely long wait with no place to sit down and virtually impossible to get to a rest room, a major issue with people 68 and 73 years old with disabilities and we had 'expedited boarding'; what a bad joke.

once on the ship we experienced very poor service, extremely over-amplified music (and I use this term in its broadest sense), it was almost impossible to communicate with the representatives at the pursers desk due to the noise and then having to listen to 'hip-hop and rap' all over the ship and in the theater; a truly wonderful experience for all the senior citizens aboard.

The club class dining was great service but the quality and selection of food on the menus has crashed since Carnival bought Princess.

The ports and docking facilities were abysmal and I hope to never see them again except the Panama Canal which was a great experience.

While exiting an 'automatic door' on deck 15, I was slammed on the outside of my left knee and when I reported the incident the security and medical departments could care less.

We later heard from other passengers of at least three similar incidents at the same door.

When I finally decided I should report the incident when I realized it could happen to others I was required to fill out a 'financial responsibility form' in medical, which I tore up and left there, spending the rest of the cruise in serious pain.

The bed was uncomfortable and split into two parts at night. We notified the cabin steward and the pursers desk without any resolution. We also found what appeared to have come from someones nose stuck to the inside of the top sheet one night and the same the next night on the bed spread; totally disgusting.

Leaving the ship was a nightmare, again long lines poor direction causing us to miss picking up our luggage before entering customs and having to contact an officer to go back and retrieve our bags; this has never happened in the thirteen cruises I've been on.

We were extremely disappointed and even though I have 'platinum status' with Princess I doubt I'll go back again.

Besides experiencing the new locks on the Panama Canal it was a waste of over $10,000.00 that we'll never get back.

TDG2019's Full Rating Summary
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Cabin Review

Mini-Suite with Balcony

Poor with little attention to details.

Whatever happened to the towel animals?

Port & Shore Excursion Reviews

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